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IRIS

Instructional & Research Information Systems

Resolved Incidents

March 2009 Server Patching

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Microsoft will release their patches for the month on Tuesday, March 10th, 2009.

PRINT, RIS, WINTERM and WINSWW will automatically patch and reboot Wednesday, March 11th, at 3:00 am.

macserver.eecs will be down for patching and maintenance Wednesday, March 11th, from 6:00 a.m. – 7:00 a.m.

Resolved as of 2009-03-11 17:00:00

Home Directory Downtime

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home.eecs will go down briefly (a minute or two) twice on Saturday (03/07). The first downtime will be around noon, and the second will probably happen within the hour. This is to replace some failing hardware.

Clients that access home.eecs via Network File System (NFS) should not be affected by this scheduled maintenance. Clients that use Common Internet File System (CIFS), such as Windows and MacOS machines, may notice a disconnection (and should re-connect automatically).

Resolved as of 2009-03-07 12:50:00

Some email delayed

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There were some email delays on one of the inbound spam appliances. Staff were quickly made aware of the problem, and are working with the vendor to help prevent this from occurring in the future.

Service has been restored to normal.

Resolved as of 2009-02-25 12:45:00

Jabber Unavailable Outside EECS Networks

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Jabber chat service was unavailable to clients outside the EECS networks for about two hours this morning as traffic was being blocked by the EECS border firewall.

This was due to the IP for jabber.eecs.berkeley.edu changing earlier without the relevant firewall rules being updated in the firewall. My apologies for the oversight, the firewall has since been updated and outside connections are working again.

Resolved as of 2009-02-25 09:10:00

Brief Downtime for Multiple IRIS Services

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The EECS Department website, FTP server, Windows Terminal Server (winterm), the IRIS website, Jabber, and Sympa (mailing list) services will all experience brief periods of unavailability beginning at 7:00am on Wednesday, February 25, 2009, possibly lasting until 8:00am.

The servers hosting these services will be changing IP addresses during this time as their current subnet (128.32.139.0/24) is being repurposed. DNS will be updated at 7:00am as well, so you shouldn’t need to make any changes to client applications unless you’ve been accessing any of these services directly by their IP rather than by their DNS name.
[Read more…] about Brief Downtime for Multiple IRIS Services

IRIS wireless networks problem at BWRC

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The IRIS dhcp daemon was not responding to requests for EECS, EECS-Open and EECS-Secure network support at BWRC (the 128.32.63.128/25 network).

A script utilized to update dhcp support at BWRC for the EECS, EECS-Open and EECS-Secure networks contained a logic error which resulted in an attempted restart of the dhcpd daemon when the dhcpd configuration files contained an error. Both the configuration file and the script were corrected and the dhcp daemon was started to resume service.

AirBears support at BWRC was not affected by this outage.

IRIS wireless support in other buildings was not affected.

This incident was not related to some devices on the BWRC restricted network (128.32.63.0/26) having incorrect netmasks.

Resolved as of 2009-02-20 13:14:00

February 2009 Server Patching

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Microsoft will release their patches for the month on Tuesday, February 10th, 2009.

PRINT, RIS, WINTERM and WINSWW will automatically patch and reboot Wednesday, February 11th, at 3:00 am.

macserver.eecs will be down for patching and maintenance Wednesday, February 11th, from 6:00 a.m. – 7:00 a.m.

Resolved as of 2009-02-11 17:00:00