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Instructional & Research Information Systems

FAQ: Windows

Who do I call for help?

Always contact your system administrator first with any requests or problems.

If you do not have a system administrator or do not know who your system administrator is, then call the Helpdesk at 2-7777, or email them at help@eecs.

If you are your own system administrator, you should also contact the Helpdesk as described above.

If, given the above, you are still not sure what to do, you can choose from the following:

  • cusg@eecs: Any requests for assistance with a Windows machine under CUSG contract. CUSG will also provide assistance on a time and materials (i.e., pay as you go) basis for machines that are not under contract with which you need help; contact them for details.  If you don’t have a system administrator and need someone to help you, this is your contact.
  • inst@eecs: Any requests for assistance with Windows machines in the instructional labs in Soda Hall, or in 111, 117, 123, or 199 Cory Hall.
  • labfix@eecs: Any requests for assistance with Windows machines in other labs in Cory Hall, or in classrooms and multimedia rooms in Soda or Cory.
  • sww-nt@eecs: Questions about the contents of \\winsww\sww\public only. Other fileshares under \\winsww\sww are DFS links to other machines and are not public resources. Questions about other software or about other software archives should be directed to the maintainer of the software or archive.
  • idsg@eecs: Contact with IDSG should be limited to (full time, staff) system administrators; IDSG does not directly support end-users. People who “are their own system administrators” should contact CUSG.

How do I change my password?

It is a good idea to change your password regularly (at least once every six months). To change your Windows password:

  1. Press the Control, Alt, and Delete keys simultaneously.
  2. Click Change Password
  3. Enter your current password in the Old Password field. Enter your new password in the New Password and Confirm New Password fields.

See also

Who is my system administrator?

Your systems administrator is the person who is responsible for maintaining your computer. If you do not know who that person is, ask your advisor or supervisor. If you do not have a dedicated systems administrator, you can hire the Computer User Support Group to help you