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IRIS

Instructional & Research Information Systems

Fileservice from cluster.eecs malfunctioning

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After restoring other services following the network upgrade, file service from cluster.eecs and inst-fs.eecs to Soda and Cory clients continues to be severely degraded. This affects anyone who has project shares hosted on cluster.eecs, and servers that mount project shares from cluster.eecs.

Staff have been working with assistance from NetApp support to restore service for cluster.eecs.

We are currently working on various alternatives to make the filesystems accessible again. More updates will be provided on Monday.

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EECS Network Scheduled Outage on Jan. 3-4 2015

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There will be a full scheduled outage of the EECS network from 10AM – 8PM on Saturday, January 3, 2015. There may be additional contingency outages on Sunday the 4th, but we are unable to confirm the need for additional outages at this time. During this window, the entire EECS network will be offline as we transition to our new routing core.

Expected service impacts:

– Internet connectivity will be unavailable on all EECS networks
– All EECS Wired* networking will be offline or unreliable
– All EECS Wireless** networks will be unavailable (the networks will continue to be visible in some locations, however the underlying transit networks will be offline)
– The BWRC will be isolated from EECS and unable to access the Internet or non-BWRC-hosted resources
– EECS hosted services (such as NFS project space and home directories) will be unavailable

We apologize for any inconvenience that this maintenance will cause. Please contact help@eecs.berkeley.edu with any questions or concerns.

Thank you,
EECS/IRIS Network Group

*EECS Wired locations include Soda, Cory, and Sutardja Dai Halls, and the BWRC

**EECS Wireless locations include Soda, Cory, Sutardja Dai, Calvin, and Blum Halls, as well as the Sibley Auditorium, certain areas of the Hearst Memorial Mining Building, and the BWRC
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IRIS website unplanned outage earlier today

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The [IRIS website](https://iris.eecs.berkeley.edu) was unreachable Dec 29th from around 2am until around 4pm. A change in configuration was made at 2am to put move all departmental websites behind a load-balancer. A misconfiguration in the balancer was preventing SSL connections from working.

The misconfiguration has been fixed and the site is functioning normally again. My apologies for the inconvenience.



Resolved as of 2014-12-29 15:50:00

IRIS Website Maintenance, Sunday Dec 14

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The [IRIS website](https://iris.eecs.berkeley.edu/) will be unavailable from 8am to 10am on Sunday, December 14th. This includes the Roster and Network registration applications.

The Oracle database that drives our site will be down for patching during this time.

Resolved as of 2014-12-14 09:15:00

IT Support During Winter 2014 Energy Curtailment

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Due to the Winter Holiday, Energy Curtailment, and New Year’s Holidays, the Berkeley campus is officially closed for the period Wednesday, December 24 to Thursday, January 1st, reopening on Friday, January 2, 2014. Additionally, many staff are expected to be out until Monday, January 5th.

All departmental computing servers will remain on and should be available during the break, but there will be no staff on site to provide any computing support or handle any requests. Automatic monitoring systems will alert staff to critical infrastructure problems, and any such problems will be dealt with on a best-effort basis. IRIS staff will be taking advantage of the holiday to do maintenance on some systems which will result in scattered outages, but any such downtime will be separately announced and posted on the IRIS website.
Of particular note are the previously-announced downtimes for the January 3-4 weekend (Network outage and Power outage).

The IRIS Helpdesk will be closed beginning Tuesday December 23, and will reopen on Monday January 5. Problem reports can be left on the Helpdesk voice mail (510-642-7777) or emailed to help@eecs, but staff may not receive or reply to these messages until January 5.

Requests for new IRIS accounts that are received after 3pm December 22 will be processed on January 5, 2014.

During the break, Instructional labs will be locked, but the main servers will remain online (imail.eecs, inst.eecs, cory.eecs, c199.eecs and fileservice.eecs). Instructional support staff will occasionally monitor inst@eecs email over the break. If you are unable to contact inst@eecs, you can leave a message at 510-643-6141. Please be aware, though, that staff may not be able to respond or reply to messages until January 2.

We recommend that all desktop computers be shutdown during the Energy Curtailment Period. If your Windows computer needs to stay on during the break, we recommend that you check with your system administrator to ensure that Automatic Updates are enabled with the option “Automatically download the updates and install them on the schedule that I specify” with a daily update schedule.

Computing support staff will be monitoring their email when possible, so please use standard email addresses to report any urgent problems. As a reminder:

Instructional Computing Environment: inst@eecs
Research / Staff Computing Environment: help@eecs
Enjoy your holiday break!

Mathematica License Server Update

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The Berkeley campus has a site license for Mathematica. We strongly encourage Mathematica users to visit the Campus Software Central website for information on obtaining a current version of Mathematica and license.

Mathematica licensing on our own EECS license server will expire November 30, 2014. If you have been using an older version of Matlab with our license server, you can update your licensing configuration to point to the new campus license server. See the IRIS Mathematica FAQ Page for details.

Scheduled Maintenance for Wireless Authentication Services

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On Wednesday, November 26th at 4-5PM we will be installing updated TLS certificates on our primary wireless authentication (RADIUS) server and on the EECS-Guest web authentication portal. Due system redundancy, no outages are expected, except for a possible brief interruption in EECS-Guest authentication. Existing connections will not be lost, but there may be a short period in which users cannot initiate new connections to EECS-Guest. In this event, we recommend the use of CalVisitor until EECS-Guest is responding again.
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