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Instructional & Research Information Systems

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Dec 2009 Server Patching

December 8, 2009 by IRIS Staff

Microsoft will release their patches for the month on Tuesday, Dec 8th, 2009.

PRINT, RIS, WINTERM and WINSWW will automatically patch and reboot Wednesday, Dec 9th, at 3:00 am.

macserver.eecs will be down for patching and maintenance Wednesday, Dec 9th, from 6:00 a.m. – 7:00 a.m.

Resolved as of 2009-12-14 13:10:00

Filed Under: Resolved Incidents Services: Mac Software Warehouse, Print Server, RIS, Windows Software Warehouse, winterm.eecs

Matlab Licensing down

December 3, 2009 by IRIS Staff

We are aware that Matlab licensing is currently unavailable and are looking into the problem.
[Read more…] about Matlab Licensing down

Filed Under: Resolved Incidents Services: Matlab Licensing

Mathematica has expired, temporarily

December 1, 2009 by IRIS Staff

The EECS Mathematica license expired as of yesterday. Despite repeated efforts to have the license extended with UCB Technology Acquisition & Sales, we have been so far unsuccessful. We expect resolution very soon. We regret any inconvenience this may cause.
[Read more…] about Mathematica has expired, temporarily

Filed Under: Resolved Incidents Services: Mathematica Licensing

Cisco Wireless Controllers reboot on Dec 5

November 30, 2009 by Janet Shu

New web-authentication certificate is installed in cisco wireless controllers and this requires to reboot the wireless controllers to take effect. The device will be rebooted on Dec 5 at 9:30am. The users in Soda,Cory and CITRIS will lose wireless connection during the reboot, it should take less than 5 mins for each ap controller to reboot and the services should be restored within a short outage. Since 3 ap controllers will require to be rebooted, the outage will be from 9:30am to 10:00am.

Resolved as of 2009-12-05 09:58:00

Filed Under: Resolved Incidents Services: Wireless Networking

Reboot BWRC Cisco wireless controller

November 26, 2009 by Janet Shu

New web-authentication certificate is installed in BWRC cisco wireless controller and this requires to reboot the BWRC wireless device to take effect. The device will be rebooted on Nov 26 at 10:00am. The users in BWRC will lose wireless connection during the reboot, it should take less than 5 mins and the services should be restored within a short outage. This reboot will also come with the new firmware upgrade as well.

Resolved as of 2009-11-26 10:05:00

Filed Under: Resolved Incidents Services: Wireless Networking

Windows 7 Now Available

November 25, 2009 by Lars Rohrbach

Install DVDs for Windows 7 Enterprise, volume-licensed for EECS, are now available at the Helpdesk for all standard IRIS account holders. Both 32-bit and 64-bit versions are available.

See the Windows installation page for more info, particularly on the subject of activating Windows 7.

Filed Under: News

Widespread service disruption due to UPS failure

November 21, 2009 by IRIS Staff

Last evening about 21:26 there was a power failure in the main EECS server room in Soda Hall. The UPS held up some systems until about 22:00 at which time staff shut the room down completely. Many EECS services were disrupted as a result. The problem was found to be in the UPS which fried the high voltage output terminal block. The terminal block was bypassed and the UPS has been removed from service until further notice. Most EECS computing services have been restored as of 03:15 this morning with the exception of the IRIS web server, which was restored around 10:15am Sunday.

Thanks to the staff who came in early Sunday morning to deal with this issue.

Resolved as of 2009-11-22 03:15:00

Filed Under: Resolved Incidents Services: Active Directory, Department Webservice, DNS, Home Directory Storage, IRIS Website, LDAP, Mailing Lists, Project Storage, SMTP Server, Unix Login Server

Router changes

November 20, 2009 by IRIS Staff

I will be disabling several 1Gbit Ethernet links between EECS and campus and Millennium and campus at 0830 on Friday. The traffic was previously migrated to 10Gbit links.

This is stage 2 of the EECS border upgrade project.

During the same maintenance window, I will be installing new line cards into the Soda Hall core router.

This is in preparation for upgrading the edge switches in Soda Hall.

No disruption is expected from either change.

(This work was completed without incident.)

Resolved as of 2009-11-20 09:04:00

Filed Under: Resolved Incidents Services: Wired Networking

New SSL Certificate for gateway.EECS

November 16, 2009 by Mark Kraitchman

The current 1024 bit SSL certificate for gateway.EECS.Berkeley.ED will expire soon.

The current Entrust SSL certificate is being replaced by a 2048 bit Entrust SSL certificate that utilizes the Entrust 2048 bit L1B chain root certificate.

Our testing suggests that thunderbird, pine, Outlook, Microsoft Windows Mail (replacement for Outlook Express) and Apple Mail should be able to use the 2048 bit SSL certificate on gateway.EECS.Berkeley.EDU for outgoing smtp service using STARTTLS without any problems.

If you have problems sending email using gateway.EECS.Berkeley.EDU with the new SSL certifciate please contact the IRIS help desk (help@eecs, 395 Cory M-F 9:30am-5pm, 642-7777).

https://iris.eecs.berkeley.edu/15-faq/15-software/#Email has documentation on configuring various mail user agents.

Note, if your mail user agent can not handle 2048 bit SSL certificates, the outgoing smtp server on calmail.Berkeley.EDU still uses a 1024 bit SSL certificate.

Resolved as of 2009-11-16 07:14:00

Filed Under: Resolved Incidents Services: SMTP Server

Jabber / XMPP service unavailable

November 15, 2009 by Rob McNicholas

The EECS Department’s Jabber / XMPP server, jabber.eecs.berkeley.edu, is currently not accepting connections. I am unable to get it restarted at this time. The server will be unavailable until at least Monday morning.

[Read more…] about Jabber / XMPP service unavailable

Filed Under: Resolved Incidents Services: Jabber

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IRIS Service Status

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We have 2 Active Incidents, and 1 Scheduled Maintenance noted.

IST Service Status

Outages to campus services are listed at berkeley.statusdashboard.com.
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