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Instructional & Research Information Systems

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Brief Outage for Dept Website and Other Services, Thursday 8am

January 28, 2010 by Rob McNicholas

The Department website (www.eecs/www.cs), mailing list server (lists.eecs) and ACG application server (buffy.eecs) will be offline from around 8am-8:15am Thursday morning.

The Storage Area Network (SAN) that serves these machines will be reconfigured at 8am which will result in a brief outage. Ideally all services will remain available but service might be disrupted for ten to fifteen minutes.
[Read more…] about Brief Outage for Dept Website and Other Services, Thursday 8am

Filed Under: Resolved Incidents Services: ACG Web/Database Applications, Department Webservice, Jabber, Mailing Lists

EECS Wireless Problem

January 26, 2010 by IRIS Staff

We have detected an issue with the RADIUS server cluster affecting EECS-Secure, EECS-Open and EECS-Guest. EECS and AirBears are still working at this time. Someone is investigating the issue.
[Read more…] about EECS Wireless Problem

Filed Under: Resolved Incidents Services: Wireless Networking

Router crash affected services

January 26, 2010 by IRIS Staff

A blade in the datacenter router malfunctioned and rebooted at 16:26, resulting in a brief service disruption to IMAP, project, home and other IRIS services.

The errant blade was removed from service around 17:45 per instructions from TAC. This caused an additional brief disruption.

Resolved as of 2010-01-26 18:00:00

Filed Under: Resolved Incidents Services: IMAP Server

out of band MS Internet Explorer Patch

January 22, 2010 by IRIS Staff

Microsoft has released a patch for Internet Explorer outside of their usual monthly patch schedule. Please install this patch ASAP on all Windows hosts.

I will be patching and rebooting WINTERM at 3:00 pm.

Thanks,

-W

http://www.microsoft.com/technet/security/advisory/979352.mspx

Resolved as of 2010-01-22 15:08:00

Filed Under: Resolved Incidents Services: winterm.eecs

Network Maintenance for Edge Router

January 21, 2010 by Janet Shu

Due to IPmc errors on 10G4x module and it requires to reboot this module on edge router in order to fix the issue.

The edge router is the device for all incoming/outgoing EECS network traffic to campus network. We will schedule network maintenance window between 8:00AM to 9:00AM on Jan 21(Thursday) and use this time for rebooting and troubleshooting the issue. If everything goes ok, you will not experience network outage.

If you have any concerns, please contact with help@eecs or networks@eecs
[Read more…] about Network Maintenance for Edge Router

Filed Under: Resolved Incidents Services: Wired Networking

Enhancements to Device Registration Process

January 19, 2010 by Rob McNicholas

The [IRIS Device Activation form](https://iris.eecs.berkeley.edu/db/network/) allows IRIS account holders to register a network device for use on our networks. Previously all requests were processed by hand with a turnaround time of up to a day. Over the last few months we have been rolling out incremental improvements to automate some of the process, and most requests will now be automatically approved and inserted into our database. Our DHCP server now refreshes itself from our database at regular intervals, with the net result being most new systems will be supported on our networks within thirty minutes or less.

The following are the requirements for automatic approval:

* Host is a DHCP client with dynamic address
* Standard equipment (e.g. laptop, desktop, server, phone/pda)
* If wired host, must be using an active network port on an IRIS-supported network.

Please note that if your request is automatically approved, you will no longer receive a second email telling you when your request has been processed. Please read the on-screen messages and your email copies carefully, as they will indicate whether your request was automatically approved and is immediately ready for use.

Filed Under: News

Jan 2010 Server Patching

January 12, 2010 by IRIS Staff

Microsoft will release their patches for the month on Tuesday, Jan 12th, 2010.

PRINT, RIS and WINTERM will automatically patch and reboot Wednesday, Jan 13th, at 3:00 am.

Resolved as of 2010-01-13 12:02:00

Filed Under: Resolved Incidents Services: Print Server, RIS, winterm.eecs

Wireless Network Outage from 8:30AM to 9:30AM on Jan 10

January 10, 2010 by Janet Shu

EECS Wireless AP controllers will be upgraded with the newer version of firmware on Jan 10 (Sun) at 8:30AM.

We will reboot 3 AP controllers one by one. We will schedule the wireless network downtime for about 1 hour. Each controller will take about 20 mins or less to reboot. You may experience that the wireless network will be down for about 20 mins during 8:30AM-9:30AM. This upgrade will not affect wireless users in BWRC. During this time, the wired network will still work.

If you have questions, please contact with networks@eecs

Resolved as of 2010-01-10 09:25:00

Filed Under: Resolved Incidents Services: Wireless Networking

IMAP Service Down

January 8, 2010 by Eric Fraser

The IMAP Server is being unresponsive. IDSG Staff have been made aware and are working on the problem.
[Read more…] about IMAP Service Down

Filed Under: Resolved Incidents Services: IMAP Server

Unplanned outage of some IRIS Services

December 29, 2009 by Rob McNicholas

The Storage Area Network (SAN) that hosts the virtual machine images for www.eecs, buffy.eecs and lists.eecs briefly stopped serving the storage around 1:45am. The virtual machines stopped at that time and were restarting this morning around 9:45am.

The SAN software that is causing this problem is due to be retired in the next few weeks.

Resolved as of 2009-12-29 09:45:00

Filed Under: Resolved Incidents Services: ACG Web/Database Applications, Department Webservice, Jabber, Mailing Lists

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We have 2 Active Incidents, and 1 Scheduled Maintenance noted.

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Outages to campus services are listed at berkeley.statusdashboard.com.
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