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IT Support During Winter 2012 Energy Curtailment

December 18, 2012 by Rob McNicholas

Due to the Winter Holiday, Energy Curtailment, and New Year’s Holidays, the Berkeley campus is officially closed for the period Monday, December 24 to Tuesday, January 1st, reopening on Wednesday, January 2, 2013. Additionally, many staff are expected to be out until Monday, January 7th.

All departmental computing servers will remain on and should be available during the break, but there will be no staff on site to provide any computing support or handle any requests. Automatic monitoring systems will alert staff to critical infrastructure problems, and any such problems will be dealt with on a best-effort basis. IRIS staff will be taking advantage of the holiday to do maintenance on some systems which will result in scattered outages, but any such downtime will be separately announced and posted on the IRIS website.

The IRIS Helpdesk will be closed beginning Friday December 21 at 3pm, and will reopen on January 2. Problem reports can be left on the Helpdesk voice mail (510-642-7777) or emailed to help@eecs, but staff may not receive or reply to these messages until January 2.

Requests for new IRIS accounts that are received after 3pm December 20 will be processed on January 2, 2013.

During the break, Instructional labs will be locked, but the main servers will remain online (imail.eecs, inst.eecs, cory.eecs, c199.eecs and fileservice.eecs). Instructional support staff will occasionally monitor inst@eecs email over the break. If you are unable to contact inst@eecs, you can leave a message at 510-643-6141. Please be aware, though, that staff may not be able to respond or reply to messages until January 2.

We recommend that all desktop computers be shutdown during the Energy Curtailment Period. If your Windows computer needs to stay on during the break, we recommend that you check with your system administrator to ensure that Automatic Updates are enabled with the option “Automatically download the updates and install them on the schedule that I specify” with a daily update schedule.

Computing support staff will be monitoring their email when possible, so please use standard email addresses to report any urgent problems. As a reminder:

* Instructional Computing Environment: inst@eecs
* Research / Staff Computing Environment: help@eecs

Enjoy your holiday break!

Filed Under: News

Dec 2012 Server Patching

December 11, 2012 by IRIS Staff

Microsoft will release their patches for the month on Tuesday, December 11th, 2012.

PRINT, WDS and WINTERM will automatically patch and reboot Wednesday, December 12th, 2012, at 3:00 am.



WINTERM will be unavailable till 10:00am December 12th, 2012.

Resolved as of 2012-12-12 14:06:00

Filed Under: Resolved Incidents Services: Print Server, WDS, winterm.eecs

IRIS Website down for maintenance Sunday 6:30-8:30am

December 9, 2012 by Rob McNicholas

The [IRIS website](https://iris.eecs.berkeley.edu/), including the network and account registration applications, will be unavailable Sunday, Dec 9th from 6:30-8:30am.

During this time, IST will be applying operating system and Oracle patches to the database server that supports our website.

Resolved as of 2012-12-09 07:52:00

Filed Under: Resolved Incidents Services: IRIS Website

December 4, 2012 login.eecs downtime

December 4, 2012 by Mark Kraitchman

login.EECS.Berkeley.EDU will be down for patching and needed reboot to activate changes delivered by some Oracle patches.

Though the scheduled downtime is 6:30am to 8am, we expect actual downtime to be much less.
[Read more…] about December 4, 2012 login.eecs downtime

Filed Under: Resolved Incidents Services: Unix Login Server

Mathematica license expired

December 1, 2012 by IRIS Staff

The department Mathematica license has expired and the new license was incompatible with our license server. Staff are in touch with Wolfram to get a new copy of the license.
[Read more…] about Mathematica license expired

Filed Under: Resolved Incidents Services: Mathematica Licensing

Partial Power Failure in 165 Cory Machine Room

November 29, 2012 by IRIS Staff

Due to a Power Distribution Unit or the UPS failure in 165 Cory Machine Room, there is limited to some servers located on the east side of that room.

The Building Manager has a call in to campus to fix the PDU and we’re in a holding pattern until then. Building and technical staff are working to restore everything as soon as possible.

When there is a update, it will be posted here on IRIS NEWS.
[Read more…] about Partial Power Failure in 165 Cory Machine Room

Filed Under: Resolved Incidents Services: Cadence Licensing, EECS Exchange Service

BWRC Wireless Networking is down

November 29, 2012 by Janet Shu

BWRC Wireless Networking is down
[Read more…] about BWRC Wireless Networking is down

Filed Under: Resolved Incidents Services: Wired Networking

Temporary campus power outage Nov 29

November 29, 2012 by Lars Rohrbach

IST reports that a number of campus buildings experienced a temporary power outage this morning, including Cory, Soda, and other College of Engineering buildings.

Staff are working to ensure that services are restored to normal.

Campus may post updates as more information is learned, at http://ucbsystems.org/
[Read more…] about Temporary campus power outage Nov 29

Filed Under: Resolved Incidents Services: Wired Networking, Wireless Networking

November 27, 2012 login.eecs downtime

November 27, 2012 by Mark Kraitchman

login.EECS.Berkeley.EDU will be down for patching and needed reboot to activate changes delivered by some Oracle patches.

Though the scheduled downtime is 6:30am to 8am, we expect actual downtime to be much less.
[Read more…] about November 27, 2012 login.eecs downtime

Filed Under: Resolved Incidents Services: Unix Login Server

Second floor Cory Hall IRIS wired network change

November 21, 2012 by Mark Kraitchman

What:

The 128.32.47.0/24 wired network on the second floor of Cory Hall
is being replaced by the 169.229.34.0/24 network.

When:

This change of network has begun and will be completed by
Wednesday December 26, 2012.

We encourage folks to have their activated port cables ids and
devices connected to the network on the second floor of Cory Hall
migrated to the new network now.

Any activated port cables id that have not migrated to the
new network by Wednesday December 26, 2012 will be migrated then.

How:

You can check via the “Port Search” and “Advanced Port Search”
IRIS Network Management forms at

to see if your activated second floor Cory Hall
port cable id is activated on the old network (128.32.47.0/24)
or whether it has already been migrated to the new
network (169.229.34.0/24). The IRIS help desk
(help@eecs, 395 Cory M-F 9:30am-5pm, 642-7777) can
help you with this.

If you are ready to have your port cable id and device(s)
migrated now or anytime before Wednesday December 26, 2012
please follow the procedure described below.

The network migration will be rather easy for most devices.
For devices that lease a non-fixed IP address from the
IRIS dhcp server (and get all network related information from
the dhcp server), these devices might only require
releasing and then renewing their dhcp lease or at most
might require a reboot. If these devices have any special
host based firewall rules that refer to the 128.32.47.0/24
network, an update of those firewall rules may be appropriate.

For devices with a fixed IP address (/ fixed DNS name),
that get all their network information from the IRIS dhcp
server, the migration to the new network will be similar
to the migration for devices that lease a non-fixed IP address
(as mentioned above) after the submitted “Update a Device”
form is processed.

For devices with a fixed IP address that have their
network information statically configured instead of
assigned via the IRIS dhcp server, the static information
will need to be updated after the submitted “Update a Device”
form is processed.

Procedure:

Please submit an “Update a Device” form for your
non-mobile device(s) and note in the
“Comments on this request:” area of
the second page of the form that they you are “ready to
migrate to the new network” and to please also specify if
you do not want this migration to happen by the next
working day.

Why:

Usage of the IRIS EECS-Secure wireless network continues
to increase. We plan to expand the number of available IPv4
addresses for the IRIS EECS-Secure wireless network on
the 128.32.44.0/23 network to a 128.32.44.0/22 network.
To perform the expansion, we need to re-purpose the
128.32.47.0/24 network currently be using for wired
networking on the second floor of Cory Hall.

Please contact the IRIS help desk (help@eecs, 395 Cory M-F 9:30am-5pm,
642-7777) if you have any questions or comments.
[Read more…] about Second floor Cory Hall IRIS wired network change

Filed Under: News

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