Due to the Winter Holiday, Energy Curtailment, and New Year’s Holidays, the Berkeley campus is officially closed for the period Monday, December 24 to Tuesday, January 1st, reopening on Wednesday, January 2, 2013. Additionally, many staff are expected to be out until Monday, January 7th.
All departmental computing servers will remain on and should be available during the break, but there will be no staff on site to provide any computing support or handle any requests. Automatic monitoring systems will alert staff to critical infrastructure problems, and any such problems will be dealt with on a best-effort basis. IRIS staff will be taking advantage of the holiday to do maintenance on some systems which will result in scattered outages, but any such downtime will be separately announced and posted on the IRIS website.
The IRIS Helpdesk will be closed beginning Friday December 21 at 3pm, and will reopen on January 2. Problem reports can be left on the Helpdesk voice mail (510-642-7777) or emailed to help@eecs, but staff may not receive or reply to these messages until January 2.
Requests for new IRIS accounts that are received after 3pm December 20 will be processed on January 2, 2013.
During the break, Instructional labs will be locked, but the main servers will remain online (imail.eecs, inst.eecs, cory.eecs, c199.eecs and fileservice.eecs). Instructional support staff will occasionally monitor inst@eecs email over the break. If you are unable to contact inst@eecs, you can leave a message at 510-643-6141. Please be aware, though, that staff may not be able to respond or reply to messages until January 2.
We recommend that all desktop computers be shutdown during the Energy Curtailment Period. If your Windows computer needs to stay on during the break, we recommend that you check with your system administrator to ensure that Automatic Updates are enabled with the option “Automatically download the updates and install them on the schedule that I specify” with a daily update schedule.
Computing support staff will be monitoring their email when possible, so please use standard email addresses to report any urgent problems. As a reminder:
* Instructional Computing Environment: inst@eecs
* Research / Staff Computing Environment: help@eecs
Enjoy your holiday break!