Instructional & Research Information Systems
Resolved as of 2017-12-13 18:12:00
Due to the Winter Holiday, Energy Curtailment, and New Year’s Holidays, the Berkeley campus is officially closed for the period Monday, December 25 to Monday, January 1st, reopening on Tuesday, January 2, 2018.
All departmental computing servers will remain on and should be available during the break, but there will be no staff on site to provide any computing support or handle any requests. Automatic monitoring systems will alert staff to critical infrastructure problems, and any such problems will be dealt with on a best-effort basis.
The IRIS Helpdesk will close early at noon on Friday December 22, and will reopen on Tuesday January 2. Problem reports can be left on the Helpdesk voice mail (510-642-7777) or emailed to help@eecs, but staff may not receive or reply to these messages until January 2.
Requests for new IRIS accounts that are received after 5pm December 20 may not be processed until January 2, 2018.
During the break, Instructional labs will be locked, but the main servers will remain online (for details, see [the Instructional website](http://inst.eecs.berkeley.edu/End-of-Semester)). Instructional support staff will occasionally monitor inst@eecs email over the break. If you are unable to contact inst@eecs, you can leave a message at 510-643-6141. Please be aware, though, that staff may not be able to respond or reply to messages until January 2.
We recommend that all desktop computers be shutdown during the Energy Curtailment Period. If your Windows computer needs to stay on during the break, we recommend that you check with your system administrator to ensure that Automatic Updates are enabled with the option “Automatically download the updates and install them on the schedule that I specify” with a daily update schedule.
Computing support staff will be monitoring their email when possible, so please use standard email addresses to report any urgent problems. As a reminder:
Instructional Computing Environment: inst@eecs
Research / Staff Computing Environment: help@eecs
Information regarding campus IT closures is available here:
https://technology.berkeley.edu/news/it-schedule-holidays-and-curtailment-2017
Happy Holidays!
Resolved as of 2017-12-13 07:00:00
Adobe is updating their enterprise licensing, and as a result, many systems with Acrobat or other Creative Cloud applications installed began reporting on December 1 that you must provide a new serial number. This affects Adobe software installs from our WINSWW and MacSWW.
Campus has provided a serializer tool that can be run on systems using recent versions of Adobe software, to update the Adobe serial number. If your system is prompting for an updated Adobe serial number, you may find the serializer tool on our WINSWW or MacSWW:
* WINSWW: \\\\\\proj30.eecs.berkeley.edu\WINSWW\public\Adobe\CC2018\AdobeSerialization-Windows-CC2018v1
* MacSWW: smb://proj20.eecs.berkeley.edu/MACSWW/Intel/Adobe/CC2018/AdobeSerialization-Mac-CC2018v1.pkg
The serialization tool is reported to work successfully on some previous versions of Creative Cloud applications, but you are welcome to install the CC2018 versions if there are problems with serialization. Please contact your sysadmin or help@eecs if you need further assistance.
Note that systems using Berkeley Desktop, or BigFix or Jasper, may already have received the serialization fix.
See also: https://software.berkeley.edu/news/license-expiration-warning-adobe-creative-cloud
The departmental authenticating outgoing smtp server gateway.eecs will be down for a needed reboot to activate changes delivered by some RHEL patches.
Though the scheduled downtime is 7:15am to 7:45am, we expect actual downtime to be less.
[Read more…] about gateway.eecs – downtime Tuesday December 5, 2017 07:15-07:45am
The departmental dhcp server will be down for a needed reboot to activate changes delivered by some RHEL patches.
Though the scheduled downtime is 7:00am to 7:30am, we expect actual downtime to be less.
[Read more…] about dhcp server downtime Tuesday December 5, 2017 07:00-07:30am
The primary Soda Hall machine room lost power around 3:10pm Dec 1. Most IRIS services were impacted. Power has been restored and most services have recovered.
This article will soon be updated with details on the cause of the outage once our technicians have finished restoring services.
[Read more…] about Power Failure in Soda Machine room
There will be a power shutdown for Soda Hall on the early morning of Wednesday, November 29th, scheduled for 2 to 6 AM. The shutdown and short notice are due to an urgent need for the campus high voltage team to complete repairs from line damage in June. It is also possible that the outage could be extended if difficult circumstances are encountered.
We have arranged with campus facilities to receive generator power for 288 and 290 Soda so that we can continue to provide IT services to the outside world while Soda is dark. As such, no interruptions to IRIS services outside Soda Hall are expected at this time. However, due to many electrical load variables it is possible that we may need to shut down some services without notice during the maintenance window.
Power to research server rooms 420A and 287 will be lost and the sysadmins of those rooms are coordinating a full system shutdown.
For sysadmins of machines in 340 Soda, you will also need to shut down your machines. We recommend doing so before midnight.
[Read more…] about Soda Hall Power Shutdown, Wed. 11/29 2AM
We will be performing an unscheduled firmware upgrade of the wireless infrastructure to address a bug in the current release which causes spontaneous reboots of wireless controllers and APs. These reboots have been causing service outages in various areas.
[Read more…] about 11:30PM 11/17 Emergency Wi-Fi Maintenance
Resolved as of 2017-11-15 19:00:00