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IRIS

Instructional & Research Information Systems

Power Failure in Soda Machine room 11:40am Dec 20

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Contractors attempting to repair the UPS in our primary machine room tripped a breaker which disabled most IRIS services. Service has been mostly restored as of around 2:05pm.

The lists.eecs.berkeley.edu mailing list server is still being rebooted but should be back shortly.

Resolved as of 2017-12-20 14:07:00

Brief outages to a few IRIS services, Dec 13 6pm

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Routine Red Hat Linux operating system patches have been released which require system reboots. Starting at 6pm Wednesday, Dec 13, IDSG will be patching and rebooting affected servers. The following services will experience brief outages of 10 minutes or less between 6pm and 7pm.

* Department mailing list services (lists.eecs.berkeley.edu)
* Department ftp server (ftp.eecs / ftp.cs.berkeley.edu)
* Department jabber/xmpp service (jabber.eecs.berkeley.edu)
* IRIS website (iris.eecs.berkeley.edu)

Resolved as of 2017-12-13 18:12:00

IT Support During Winter 2017 Energy Curtailment

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Due to the Winter Holiday, Energy Curtailment, and New Year’s Holidays, the Berkeley campus is officially closed for the period Monday, December 25 to Monday, January 1st, reopening on Tuesday, January 2, 2018.

All departmental computing servers will remain on and should be available during the break, but there will be no staff on site to provide any computing support or handle any requests. Automatic monitoring systems will alert staff to critical infrastructure problems, and any such problems will be dealt with on a best-effort basis.

The IRIS Helpdesk will close early at noon on Friday December 22, and will reopen on Tuesday January 2. Problem reports can be left on the Helpdesk voice mail (510-642-7777) or emailed to help@eecs, but staff may not receive or reply to these messages until January 2.

Requests for new IRIS accounts that are received after 5pm December 20 may not be processed until January 2, 2018.

During the break, Instructional labs will be locked, but the main servers will remain online (for details, see [the Instructional website](http://inst.eecs.berkeley.edu/End-of-Semester)). Instructional support staff will occasionally monitor inst@eecs email over the break. If you are unable to contact inst@eecs, you can leave a message at 510-643-6141. Please be aware, though, that staff may not be able to respond or reply to messages until January 2.

We recommend that all desktop computers be shutdown during the Energy Curtailment Period. If your Windows computer needs to stay on during the break, we recommend that you check with your system administrator to ensure that Automatic Updates are enabled with the option “Automatically download the updates and install them on the schedule that I specify” with a daily update schedule.

Computing support staff will be monitoring their email when possible, so please use standard email addresses to report any urgent problems. As a reminder:

Instructional Computing Environment: inst@eecs
Research / Staff Computing Environment: help@eecs

Information regarding campus IT closures is available here:
https://technology.berkeley.edu/news/it-schedule-holidays-and-curtailment-2017

Happy Holidays!

Adobe Licensing update

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Adobe is updating their enterprise licensing, and as a result, many systems with Acrobat or other Creative Cloud applications installed began reporting on December 1 that you must provide a new serial number. This affects Adobe software installs from our WINSWW and MacSWW.

Campus has provided a serializer tool that can be run on systems using recent versions of Adobe software, to update the Adobe serial number. If your system is prompting for an updated Adobe serial number, you may find the serializer tool on our WINSWW or MacSWW:

* WINSWW: \\\\\\proj30.eecs.berkeley.edu\WINSWW\public\Adobe\CC2018\AdobeSerialization-Windows-CC2018v1
* MacSWW: smb://proj20.eecs.berkeley.edu/MACSWW/Intel/Adobe/CC2018/AdobeSerialization-Mac-CC2018v1.pkg

The serialization tool is reported to work successfully on some previous versions of Creative Cloud applications, but you are welcome to install the CC2018 versions if there are problems with serialization. Please contact your sysadmin or help@eecs if you need further assistance.

Note that systems using Berkeley Desktop, or BigFix or Jasper, may already have received the serialization fix.

See also: https://software.berkeley.edu/news/license-expiration-warning-adobe-creative-cloud