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Instructional & Research Information Systems

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EECS Exchange Web Access Unavailable — Now Fixed

September 15, 2008 by Lars Rohrbach

Web access to the EECS Exchange server FONTUS via http:owa.eecs.berkeley.edu is currently unavailable, due to problems after the monthly Microsoft patching last Thursday. Users are able to login, but then only receive the error “HTTP/1.1 503 Service Unavailable”.

Access to Exchange via Outlook, including connections using “RPC over HTTP”, continue to function correctly.

CUSG staff are actively working on a resolution.
[Read more…] about EECS Exchange Web Access Unavailable — Now Fixed

Filed Under: News

IMAP Server Unresponsive

September 11, 2008 by IRIS Staff

The IMAP server became unresponsive at about 18:35 9/11/2008 and had to be rebooted.

The IMAP service is OK now (7pm).

Resolved as of 2008-09-11 19:00:00

Filed Under: Resolved Incidents Services: IMAP Server

September Server Patching

September 10, 2008 by IRIS Staff

Microsoft will release their patches for the month on Tuesday, September 9th, 2008

PRINT, RIS and WINSWW will automatically patch and reboot Wednesday, September 10th, at 3:00 am.

HERMES and macserver.eecs will be down for patching and maintenance Wednesday, September 10th, from 6:00 a.m. – 7:00 a.m.
[Read more…] about September Server Patching

Filed Under: Resolved Incidents Services: Mac Software Warehouse, Print Server, RIS, Windows Software Warehouse, winterm.eecs

File Server Slowness

September 9, 2008 by Lars Rohrbach

Access to EECS home directories on home.eecs was particularly slow for a while this morning. For users with mail or browser profiles in their home directories, this may have prevented their mail client or browser programs from functioning normally.

Access to project.eecs does not appear to have been affected.

Staff are investigating the cause. The likely culprit are slowdowns from a new backup combined with replication.

The symptoms disappeared at 9:30am on Tuesday, Sep 09. More should be known about the root cause by 9am Wednesday.
[Read more…] about File Server Slowness

Filed Under: Resolved Incidents Services: Home Directory Storage

Migrating Jabber/XMPP Service

August 27, 2008 by IRIS Staff

The Jabber/XMPP server, jabber.eecs.berkeley.edu, will be migrated to new hardware beginning at 7:00 a.m. on Wednesday, August 27, 2008.

Jabber will be unavailable during the migration, which shouldn’t take more than an hour.
[Read more…] about Migrating Jabber/XMPP Service

Filed Under: Resolved Incidents Services: Jabber

Network Problems in EECS

August 27, 2008 by Mark Kraitchman

The multi-homed server cronus stopped providing NIS,
DNS and time services Wednesday August 27th 03:53 to 07:18 PDT 2008 . During this outage, the multi-home
server rhea continued to provide NIS, DNS and time services.
[Read more…] about Network Problems in EECS

Filed Under: Resolved Incidents Services: DNS

AirBears In EECS

August 25, 2008 by IRIS Staff

AirBears wireless to some locations in EECS (particularly BWRC) was disrupted whereby AirBears clients could not get a lease. Other EECS WLANs were not affected. One wireless controller was shut down and all APs are back up on the other controllers. This may have resulted in a brief outage for some wireless clients.

We will do some more testing on the suspect controller tomorrow morning.
[Read more…] about AirBears In EECS

Filed Under: Resolved Incidents Services: Wireless Networking

Department Mailing List Server Maintenance, Aug 20, 6-8pm

August 20, 2008 by Rob McNicholas

The EECS Department’s mailing list server lists.eecs.berkeley.edu will be undergoing maintenance from 6pm-8pm on Wednesday, August 20th. During this time, mail sent to any departmental mailing list will be held for delivery until the maintenance is completed.

During this maintenance we will be upgrading the mailing list manager software to the latest version and migrating the service to a new, faster hardware.

Please send any questions to help@eecs.
[Read more…] about Department Mailing List Server Maintenance, Aug 20, 6-8pm

Filed Under: Resolved Incidents Services: Mailing Lists

Coeus/Project Downtime

August 20, 2008 by IRIS Staff

Attention System Administrators,

On Wednesday, August 20th from 6am-8am, IDSG will be migrating production file service of home directories and project space to the new NetApp filers. There will be downtime during this migration that will impact the majority of users in the department. Please evaluate the impact for your users and notify them of those details. A much shorter public announcement will be going out soon to the entire EECS community indicating that local System Administrators will be letting them know of any specific information as to how it will impact their work.

The following services will be affected:

– coeus
– project
– sww (not winsww)
– argus
– www.eecs and www.cs web servers
– the IRIS website

The following changes apply:

1. COEUS

– coeus.EECS.Berkeley.EDU will be replaced by home.EECS.Berkeley.EDU.

– NFS access will change from coeus:/vol/vol0/eecs/username to home:/eecs/username

– The amd and automaps will be appropriately changed.

– CIFS access will change from \\\\\\COEUS\HOME\username to
\\\\\\HOME\username

– The old hostname coeus will be a CNAME to home.EECS.Berkeley.EDU until September 20th.

2. PROJECT

– NFS access will change from project:/vol/vol[02]/projspace to project:/proj/projspace

**NOTE**: A few mount points will change in a different way. See the end of this announcement for details.

**NOTE2**: If your project spaces are merged, the details will be worked out with you directly outside of this announcement.

– The amd and automaps will be appropriately changed.

– CIFS share names will not be affected.

This announcement may be followed by additional updates if additional technical details need to be publicized. Certain requests may be delayed beyond the normal response time (e.g. amd/automap change requests, new user creation, project space creation, etc.) during the 2 weeks prior to the migration.

The downtimes for different services will be different. There will be one or more additional announcements as services get restored to allow early access to the appropriate systems. E.g. the actual downtime for coeus/home is expected to be only a few minutes.

This list will receive notice when access is restored.

Sysadmins should be ready to reboot systems that need to remount filesystems between 7:30 and 8 AM. CIFS access should resume during that time as well. The CIFS share names will not change and therefore should not require a reboot for those systems.

Be advised that there are a number of follow-up tasks after the outage, which could result in slow response from these systems.

If you experience problems during or after the outage, or have
additional questions – please contact Helpdesk at help@eecs or 2-7777 or 395 Cory.

Project Space Changes Exempt from the Default Rule
OLD NEW
project:/vol/vol2/231images project:/proj/deptweb/231images
project:/vol/vol0/bokor project:/proj/bokor/bokor
project:/vol/vol0/bokorgroup project:/proj/bokor/bokorgroup
project:/vol/vol2/brass project:/proj/brass-a
project:/vol/vol2/jordan project:/proj/jordan-a
project:/vol/vol2/landay project:/proj/landay-a
project:/vol/vol0/sequin-a project:/proj/sequin/sequin
project:/vol/vol2/sequin-a project:/proj/sequin/sequin-a
project:/vol/vol2/sequin project:/proj/sequin/sequin-b
project:/vol/vol2/smith project:/proj/smith-b
project:/vol/vol0/yelick project:/proj/yelick-old

[Read more…] about Coeus/Project Downtime

Filed Under: Resolved Incidents Services: Department Webservice, Home Directory Storage, IRIS Website, Project Storage, Unix Login Server, Unix Software Warehouse, Wiki Hosting

IRIS Website and Sympa Mailing Lists Downtime

August 13, 2008 by IRIS Staff

Both the IRIS website and Sympa mailing lists will be offline for about 30 minutes for some routine server maintenance on Wednesday, August 13, 2008 beginning at 10:00 p.m.

I’ll be applying some operating system patches that require rebooting the servers.
[Read more…] about IRIS Website and Sympa Mailing Lists Downtime

Filed Under: Resolved Incidents Services: IRIS Website, Mailing Lists

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