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Instructional & Research Information Systems

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Lars Rohrbach

Power outage affecting Cory machine room

April 8, 2013 by Lars Rohrbach

The power to the 165 Cory machine room is out, which affects a number of Instructional and research servers hosted there; a number of user-facing services are currently experiencing high latency or interruption.

Our staff electrician is on site and investigating.
[Read more…] about Power outage affecting Cory machine room

Filed Under: Resolved Incidents Services: Cadence Licensing, EECS Exchange Service

Mathematica license server unresponsive

March 21, 2013 by Lars Rohrbach

Starting at about 7:30pm last night, the Mathematica license server stopped issuing licenses. License service was restarted this morning, and is back to normal.

Resolved as of 2013-03-22 09:55:00

Filed Under: Resolved Incidents Services: Mathematica Licensing

OS X Mountain Lion Site License

March 5, 2013 by Lars Rohrbach

Now available to the EECS/IRIS community: OS X 10.8 (Mountain Lion)!

IRIS has purchased a pool of licenses for OS X Mountain Lion, to make it
easier and more cost-effective for those in the EECS/IRIS community to upgrade.
Licenses purchased in volume cost us $9.99 per seat, versus the retail price
of $19.99 per seat. At this time we are assuming the cost, and not charging
people for individual licenses.

If you are going to use the Installer on
multiple machines, please let us know how many, so we can better track our
license purchases. Similarly, if your Mac already came with Mountain Lion or
was eligible for a free upgrade (Summer 2012 or newer), then let us know — we
can loan the installer to you without needing to pay Apple for an extra license.

You may borrow Mountain Lion installation media at the Helpdesk
(395 Cory Hall) — we can loan you a DVD, or help transfer the installer via USB
to your laptop or USB key (8 Gb or larger). We cannot provide direct downloads
of the Mountain Lion installer at this time.

To check whether an older system is capable of running OS X Mountain Lion,
please consult Apple’s System
requirements for OS X Mountain Lion
.

Snow Leopard (10.6) and Lion (10.7) systems should apply standard Mac updates
before running the Mountain Lion installer. Earlier systems (e.g. Leopard, 10.5)
may find the following article useful:
How to install Mountain Lion over Leopard

Filed Under: News

winterm.eecs still offline, temporarily

January 8, 2013 by Lars Rohrbach

winterm.eecs remains down after Tuesday’s unexpected network flood (see also https://iris.eecs.berkeley.edu/news/8094-unexpected-network-flood ).
[Read more…] about winterm.eecs still offline, temporarily

Filed Under: Resolved Incidents Services: winterm.eecs

Temporary campus power outage Nov 29

November 29, 2012 by Lars Rohrbach

IST reports that a number of campus buildings experienced a temporary power outage this morning, including Cory, Soda, and other College of Engineering buildings.

Staff are working to ensure that services are restored to normal.

Campus may post updates as more information is learned, at http://ucbsystems.org/
[Read more…] about Temporary campus power outage Nov 29

Filed Under: Resolved Incidents Services: Wired Networking, Wireless Networking

Windows 7 activation failing

October 1, 2012 by Lars Rohrbach

Activation of new Windows 7 installs is currently failing, due to our license limit being reached. EECS Staff have already contacted campus, who has contacted SHI (the Microsoft reseller for UCB). We hope to have the limit increased soon, so activations of Windows 7 can proceed normally.
[Read more…] about Windows 7 activation failing

Filed Under: Resolved Incidents Services: Microsoft Licensing

winterm.eecs down since early evening

June 26, 2012 by Lars Rohrbach

The department Windows terminal server winterm.eecs has apparently crashed, and is currently offline. Staff are alerted and will investigate.
[Read more…] about winterm.eecs down since early evening

Filed Under: Resolved Incidents Services: winterm.eecs

Urgent Microsoft RDP patch (MS12-020)

March 17, 2012 by Lars Rohrbach

A critical vulnerability in the Remote Desktop Protocol (RDP) is addressed by a patch that Microsoft released for the March 2012 Patch Tuesday (patch MS12-020).

Exploit code for the RDP vulnerability has been made available online, so it’s especially important that this patch be applied as soon as possible to any Windows machines that have RDP enabled. Note that the campus Minimum Security Standard for Networked Devices dictates that

All currently available security patches must be applied on a schedule appropriate to the severity of the risk they mitigate.

We encourage you to apply all relevant Microsoft updates for any Windows machines you manage.

See also:

  • Microsoft Issues Urgent Patch for ‘Wormable’ RDP Vulnerability (PC World)
  • Critical update for Windows Remote Desktop (Berkeley Security website)

Filed Under: News

Exchange server FONTUS maintenance on Feb 20

February 20, 2012 by Lars Rohrbach

The EECS Exchange service on FONTUS will be undergoing maintenance on Monday, February 20 (Presidents’ Day), beginning at about noon.

We will be defragmenting the Exchange database, which may take 3-5 hours. Service will resume once the defragmenting is complete.
[Read more…] about Exchange server FONTUS maintenance on Feb 20

Filed Under: Resolved Incidents Services: EECS Exchange Service

Problems Activating Windows 7 or Microsoft Project

February 15, 2012 by Lars Rohrbach

New installs of Windows 7 (either using WDS network install or a DVD install) or of Microsoft Project (available on WINSWW) require activation of their license over the network.

Coincidentally, the license keys for both of these products have reached the limit set for our usage, so activation attempts are failing. We have already made requests to SHI (our campus software and license provider) to increase the limits set on our Multiple Activation Key (MAK) licenses, and hope to have resolution soon.

Microsoft Project should continue to work for up to 30 days without activation. Windows 7, unfortunately, may only work normally for 3 days unless activation completes.
[Read more…] about Problems Activating Windows 7 or Microsoft Project

Filed Under: Resolved Incidents Services: Microsoft Licensing

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