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IRIS

Instructional & Research Information Systems

Linux Server Patching, Jan 14th 9pm-10pm

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A number of IRIS services will experience brief outages Thursday January 14th between 9pm and 10pm while they are restarted after patching. These include:

* www.eecs.berkeley.edu
* lists.eecs.berkeley.edu
* jabber.eecs.berkeley.edu
* wiki.eecs.berkeley.edu
* apps.eecs.berkeley.edu


We expect each service to be down for at most 10 minutes.

Resolved as of 2016-01-14 21:28:00

Wi-Fi Maintenance Outage, Fri. Jan. 8th 11PM

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There will be a brief outage of the wireless networks tonight at 11PM while we upgrade the software on the switches. This upgrade will affect the following locations:

* Sutarjda Dai Hall, all floors, including Nanolab
* Cory Hall, first floor
* Soda Hall, third floor north side and entire sixth floor

During the upgrade, you may notice wireless access points blinking on and off repeatedly; this is expected.

The total outage is expected to last for less than ten minutes. If you have any questions, please email help@eecs.berkeley.edu.
[Read more…] about Wi-Fi Maintenance Outage, Fri. Jan. 8th 11PM

Wireless network maintenance Thurs. Jan 7 11PM

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There will be a brief outage of the wireless networks in Soda and Cory Hall tonight at 11PM while we upgrade the software on the switches.

During the upgrade, you may notice wireless access points blinking on and off repeatedly; this is expected.

The total outage is expected to last for less than ten minutes. If you have any questions, please email help@eecs.berkeley.edu.
[Read more…] about Wireless network maintenance Thurs. Jan 7 11PM

IRIS Account Request Form out of service

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The IRIS form for requesting a new account is currently out of service due to an incompatibility with the recently-upgraded campus ldap service.

We are in the process of migrating this application to a new server and expect the migration to be complete by January 15.

Until then if you need a new IRIS account, please contact [the IRIS helpdesk](https://iris.eecs.berkeley.edu/help) who will assist you in submitting a request.
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Various IRIS Services Down for patching, Wednesday, 6pm

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Routine RedHat Linux operating system patches have been released which require system reboots. Starting at 6pm Wednesday, Dec 23, IDSG will be patching and rebooting affected servers. The following services will experience brief outages of 10 minutes or less between 6pm and 7pm.

Department web services (www.eecs, www.cs, apps.eecs, and all IRIS-hosted project websites)

Department mailing list services (lists.eecs.berkeley.edu)

Department wiki service (wiki.eecs.berkeley.edu)

Department ftp server (ftp.eecs / ftp.cs.berkeley.edu)

Department jabber/xmpp service (jabber.eecs.berkeley.edu)

IRIS website (iris.eecs.berkeley.edu)
[Read more…] about Various IRIS Services Down for patching, Wednesday, 6pm

IT Support During Winter 2015 Energy Curtailment

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Due to the Winter Holiday, Energy Curtailment, and New Year’s Holidays,
the Berkeley campus is officially closed for the period Thursday,
December 24 to Friday, January 1st, reopening on Monday, January 4, 2015.

All departmental computing servers will remain on and should be available
during the break, but there will be no staff on site to provide any
computing support or handle any requests. Automatic monitoring systems
will alert staff to critical infrastructure problems, and any such
problems will be dealt with on a best-effort basis. IRIS staff will
be taking advantage of the holiday to do maintenance on some systems
which will result in scattered outages, but any such downtime will be
separately announced and posted on the IRIS website.

The IRIS Helpdesk will close early at 3pm on Wednesday December 23,
and will reopen on Monday January 4. Problem reports can be left on the
Helpdesk voice mail (510-642-7777) or emailed to help@eecs, but staff
may not receive or reply to these messages until January 4.

Requests for new IRIS accounts that are received after 3pm December 23
will be processed on January 4, 2015.

During the break, Instructional labs will be locked, but the main servers
will remain online (imail.eecs, inst.eecs, cory.eecs, and
fileservice.eecs). Instructional support staff will occasionally monitor
inst@eecs email over the break. If you are unable to contact inst@eecs,
you can leave a message at 510-643-6141. Please be aware, though, that
staff may not be able to respond or reply to messages until January 4.

We recommend that all desktop computers be shutdown during the Energy
Curtailment Period. If your Windows computer needs to stay on during
the break, we recommend that you check with your system administrator to
ensure that Automatic Updates are enabled with the option “Automatically
download the updates and install them on the schedule that I specify”
with a daily update schedule.

Computing support staff will be monitoring their email when possible,
so please use standard email addresses to report any urgent problems. As
a reminder:

Instructional Computing Environment: inst@eecs
Research / Staff Computing Environment: help@eecs

Enjoy your holiday break!

CalMail ending outgoing SMTP service

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Campus has announced that starting on January 5, 2016, individual users will no longer be able to send email through the CalMail SMTP server (using calmail.berkeley.edu as outgoing SMTP server). See https://bconnected.berkeley.edu/news/important-information-bmail-users-using-calmail-send-mail

Affected users have been identified and contacted directly via email by the bConnected Service Team.

Use of the bMail web interface is not affected. Alternate mail clients such as Outlook, Thunderbird, and Apple Mail, should use smtp.gmail.com as outgoing SMTP server, with a bConnected Key.

IRIS continues to maintain gateway.eecs.berkeley.edu as an alternate outgoing SMTP server. Some pointers for specific configuration of Outlook, Thunderbird, and Apple Mail can be found in our FAQ pages.