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Instructional & Research Information Systems

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Computing Support During 2010 Spring Curtailment

March 19, 2010 by Rob McNicholas

March 22nd to March 25th comprises the Spring Curtailment period, and March 26th is Caesar Chavez Holiday. All administrative offices on campus will be closed, and staff are required to take furlough days during the curtailment period.

All departmental computing servers will remain on and should be available during the break, but there will be no staff on site to provide any computing support or handle any requests. Automatic monitoring systems will alert us to critical infrastructure problems, and any such problems will be dealt with on a best-effort basis.

The EECS Department’s Computing Helpdesk will be closed beginning March 22, and will reopen on March 29th. Problem reports can be left on the Helpdesk voice mail (2-7777) or emailed to help@eecs, but staff may not receive or reply to these messages until the 29th.

For information about Instructional labs and services, please [see the notice posted on their website](http://inst.eecs.berkeley.edu/notices.html#spring-break).

We recommend that all desktop computers be shutdown during the Curtailment Period, but check with your IT support person to be sure.

Computing support staff may be monitoring their email when possible, so please use standard email addresses to report any urgent problems. As a reminder:

* Instructional Computing Environment: inst@eecs
* Research / Staff Computing Environment: help@eecs

Filed Under: News

IMAP Down

March 15, 2010 by IRIS Staff

IMAP (email) is down. Staff have been alerted and are currently working on resolving the issue.
[Read more…] about IMAP Down

Filed Under: Resolved Incidents Services: IMAP Server

Dept Website, Mailing Lists, ACG Applications down 8-9pm

March 11, 2010 by Rob McNicholas

The Dept Website, Mailing Lists server and, ACG’s Application server will be down 8-9pm tonight for a storage migration. The Storage Area Network (SAN) that these servers utilize is being reconfigured, requiring the server data to be copied to a new area.

Beginning at 7pm these services will be operating in a degraded mode while preparations are made. During this time less computing power will be available and the web servers might be slightly slower than normal. At 8pm all servers will all be shut down while the data is copied over. This should take approximately 20-30 minutes, but we are scheduling 1 hour in case of unexpected problems.

This maintenance will allow us to retire some buggy SAN management software which has been the cause of most of our recent storage outages.
[Read more…] about Dept Website, Mailing Lists, ACG Applications down 8-9pm

Filed Under: Resolved Incidents Services: ACG Web/Database Applications, Department Webservice, Jabber, Mailing Lists

Issue with Wireless Authentication

March 10, 2010 by IRIS Staff

We are currently seeing an issue with some clients authenticating to EECS-Secure. There appears to be a compatibility issues with Active Directory 2008 R2 and our RADIUS server. We have contacted the vendor and they are aware of the issue and are preparing a patch. We hope to have a fix soon.
[Read more…] about Issue with Wireless Authentication

Filed Under: Resolved Incidents Services: Wireless Networking

IMAP Server Down since Tuesday 4:45pm

March 9, 2010 by Rob McNicholas

The IMAP server stopped showing new email around 4:45pm Tuesday night. Support staff have been alerted.
[Read more…] about IMAP Server Down since Tuesday 4:45pm

Filed Under: Resolved Incidents Services: IMAP Server

March 2010 Server Patching

March 9, 2010 by IRIS Staff

Microsoft will release their patches for the month on Tuesday, March 9th 2010.

PRINT, RIS and WINTERM will automatically patch and reboot Wednesday, March 10th, at 3:00 am.

Resolved as of 2010-03-10 13:04:00

Filed Under: Resolved Incidents Services: Print Server, RIS, winterm.eecs

IRIS website, ACG applications offline March 3, 6:30-7:30am

March 3, 2010 by Rob McNicholas

IST will be restarting our Oracle database server between 6:30 and 7am on Wednesday, March 3. The IRIS website and ACG’s applications will be unavailable during this time.

IST reports that this restart is “to increase large-page memory, allowing us to start up new customer databases”.

Resolved as of 2010-03-03 06:46:00

Filed Under: Resolved Incidents Services: ACG Web/Database Applications, IRIS Website

New AirBears deployment in EECS

March 3, 2010 by Janet Shu

A new AirBears deployment for Cory, Soda, remaining parts of Hearst Mining, Sutardja Dai, and 2108 Allston Way (BWRC) is scheduled for Wednesday, March 3rd between 06:00AM and 08:00AM.

During this outage we will be working with IST to install the new captive portal for EECS. The AirBears network will be intermittently unavailable during this work.

For the information on the new AirBears captive portal, please see the following URL. http://ls.berkeley.edu/mail/micronet/2009/0678.html

If you have any questions or concerns, please contact help@eecs.

Resolved as of 2010-03-03 06:29:00

Filed Under: Resolved Incidents Services: Wireless Networking

Storage Problems

February 12, 2010 by IRIS Staff

We are currently experiencing issues with IMAP, Home, and Project Storage. Staff are currently working on resolving the issue. News will be posted when services are restored.

There has been an outage on project and IMAP server earlier today. While the service has been restored, we are continuing to monitor it and investigate the root cause. Depending on the vendor recommendations, we may have to schedule additional work on a relatively short notice.

[Read more…] about Storage Problems

Filed Under: Resolved Incidents Services: Home Directory Storage, IMAP Server, Project Storage

IMAP Server Down Wednesday morning 9:40am

February 10, 2010 by Rob McNicholas

The Department’s IMAP server imap.eecs is currently refusing connections. Staff have been alerted.
[Read more…] about IMAP Server Down Wednesday morning 9:40am

Filed Under: Resolved Incidents Services: IMAP Server

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