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Instructional & Research Information Systems

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November 11 – Maintenance/Upgrade on Home/Project/IMAP services

November 11, 2010 by IRIS Staff

There will be a short, scheduled maintenance/upgrade on home and project for the hour specified. IMAP will also be affected by this upgrade. The reserved downtime is 1 hour, but most likely the actual downtime will be less.
[Read more…] about November 11 – Maintenance/Upgrade on Home/Project/IMAP services

Filed Under: Resolved Incidents Services: Home Directory Storage, IMAP Server, Project Storage

Unscheduled Outage of Several Departmental Services

November 11, 2010 by Rob McNicholas

A hardware failure and caused a temporary outage to the department’s Storage Area Network (SAN). The department’s web site, mailing list server, jabber serve, and the ACG application server (buffy) were all affected.

The virtual cluster that hosts these services is being restarted and services should resume by 3:30 pm.

Resolved as of 2010-11-11 15:05:00

Filed Under: Resolved Incidents Services: ACG Web/Database Applications, Department Webservice, IMAP Server, Jabber

idsg.EECS.Berkeley.EDU provided services are down

November 11, 2010 by Mark Kraitchman

DHCP activations and updates for mobile devices and
desktops without a fixed IP address are not being processed.

DHCP support for mobile devices and
desktops without a fixed IP address is currently frozen
with the last update happening at Thursday November 11, 2010 12:30.

While trying to fix this issue, the IDSG web server and
the pages it server went off the network.

Staff is working on resolving these issues.
[Read more…] about idsg.EECS.Berkeley.EDU provided services are down

Filed Under: Resolved Incidents Services: DHCP

Nov 2010 Server Patching

November 9, 2010 by IRIS Staff

Microsoft will release their patches for the month on Tuesday, Tuesday, Nov 9th, 2010.

PRINT, WDS and WINTERM will automatically patch and reboot Wednesday, Nov 10th, at 3:00 am.

Resolved as of 2010-11-10 13:08:00

Filed Under: Resolved Incidents Services: Print Server, WDS, winterm.eecs

New SSL Certificate Service

November 4, 2010 by Rob McNicholas

UC Berkeley is a member of the [InCommon](http://www.incommonfederation.org/cert/) federation. One benefit of our membership is unlimited free SSL certificates for berkeley.edu hosts.

IRIS staff have been delegated the ability to create InCommon-Comodo SSL certificates for the subdomains used on the IRIS networks.

If you are the registered system administrator of a device on the IRIS network, please use [this webform](https://iris.eecs.berkeley.edu/forms/cert-request.html) to submit CSRs to IRIS staff instead of contacting calnet-pki@lists.b.e.
[Read more…] about New SSL Certificate Service

Filed Under: News

IRIS Website down for maintenance, Wednesday 5pm

November 3, 2010 by Rob McNicholas

The IRIS website (iris.eecs.berkeley.edu) will be down for maintenance on Wednesday, November 3rd from 5pm – 6pm.

This will affect the news and documentation portion of the IRIS website, as well as the Network and Roster applications.

This downtime will be used to upgrade the web application software to a newer version.

Resolved as of 2010-11-03 17:43:00

Filed Under: Resolved Incidents Services: IRIS Website

AirBears Maintenance

October 18, 2010 by IRIS Staff

The AirBears Network will experience an outage at the locations listed below to facilitate the connection of the existing captive portal devices to the AirBears router that will serve the east half of campus. This will match the configuration in service for other areas of campus.

The outage should only last about 15 minutes at each location listed in the IST announcement.

Resolved as of 2010-10-18 08:00:00

Filed Under: Resolved Incidents Services: Wireless Networking

NVIDIA Graphics Processing Units – Recall/Repair

October 14, 2010 by IRIS Staff

NOTICE: Those who purchased Apple MacBook Pros through the department’s 2007-2008 bulk purchase may be qualified for a settlement/recall/repair from NVIDIA. Individual purchases of the above-mentioned models would also be qualified. Read about this and other laptops (Dell and HP) equipped with NVIDIA chip:

http://www.nvidiasettlement.com/index.html

For specifics about Apple MacBook Pros 2007-2008, list of symptoms, products affected, and resolutions, please read:

http://support.apple.com/kb/ts2377

From the NVIDIA website:
“Although your notebook computer may be an eligible model, not every notebook computer on the list of Affected Models is eligible to participate. To be eligible to file a claim, your notebook computer must contain an NVIDIA chip, it must have an eligible Serial Number and it must be experiencing one of the symptoms in the List of Identified Symptoms.”

Therefore, in order to receive anything from the settlement, you must also be experiencing specific problems stated in the lawsuit. If you find that your laptop qualifies and are interested in filing an individual claim, follow the links on the NVDIA lawsuit website given above. The claim period begins on December 20, 2010.

Filed Under: News

Oct 2010 Server Patching

October 12, 2010 by IRIS Staff

Microsoft will release their patches for the month on Tuesday, Oct 12th, 2010.

PRINT, WDS and WINTERM will automatically patch and reboot Wednesday, Oct 13th, at 3:00 am.
[Read more…] about Oct 2010 Server Patching

Filed Under: Resolved Incidents Services: Print Server, RIS, winterm.eecs

Mail delivery to Exchange accounts stuck

October 9, 2010 by Lars Rohrbach

The BWRC Ironport anti-spam appliance, which processes email for EECS Exchange server FONTUS as well as the BWRC Exchange server, started deferring new mail delivery sometime Saturday evening.

Exchange users would notice no new email in their accounts, and senders would receive a notice that their message was temporarily deferred. Mail delivery is only deferred; it should be correctly delivered once the issue is resolved.
[Read more…] about Mail delivery to Exchange accounts stuck

Filed Under: Resolved Incidents Services: EECS Exchange Service

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