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IRIS

Instructional & Research Information Systems

Resolved Incidents

Various Network Outages, Wed. 3/13

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We have experienced some scattered network outages due to an apparent power issue, beginning this afternoon at 12:40. Networks in the following areas are known to have experienced an outage:

  • Cory 1F wired
  • Cory 1F and 5F wi-fi
  • Soda 4F and 7F wi-fi
  • Sutardja Dai 2F, 3F, 4F wi-fi
  • SDH Nanolab 3F-4F wi-fi

Wired networks recovered approx. 12:47; wi-fi should have largely recovered by 13:00, but may still experience some interruptions as the electrical issue is not fully resolved.

Please email us at help@eecs.berkeley.edu if you have any questions.

File Server Maintenance (3 of 3), Tues. 2/13 12PM

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Tuesday, February 13th, between 12:00 and 1:30 PM, we will be performing network maintenance on one of the NetApp file servers which provides home and project file storage.

We expect no noticeable impact from this work, but there is the possibility for some increased latency and/or packet loss to the file servers. We will be monitoring for any performance issues and will be prepared to roll back the changes if necessary.

Update 13:07: This work has been completed without any noticeable interruptions. Please contact us at help@eecs.berkeley.edu if you notice any file service related issues.

Unexpected Power Outage at Campus Datacenter

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A test of temporary generator power at the campus Data Center didn’t go well, and the Data Center was shut down at about 11am this morning. This affects a number of IRIS services, such as lists.eecs (mailing lists) and IRIS apps (account and system registration requests), and is also having an impact on wifi authentication.

Please see the Berkeley Status Dashboard for updates: https://berkeley.statusdashboard.com/event/192049/

[Read more…] about Unexpected Power Outage at Campus Datacenter

File Server Maintenance (2 of 3), Thurs. 2/8 1PM

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Today, February 8th, between 1 and 3 PM, we will be performing network maintenance on one of the NetApp file servers which provides home and project file storage.

We expect no noticeable impact from this work, but there is the possibility for some increased latency and/or packet loss to the file servers. We will be monitoring for any performance issues and will be prepared to roll back the changes if necessary.

Update: This work was completed without any interruption to file shares. Please email help@eecs.berkeley.edu if you notice any issues.

File Server Maintenance, Thurs. 1/25 1PM

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This Thursday, January 25th, between 1 and 3 PM, we will be performing network maintenance on one of the NetApp file servers which provides home and project file storage.

We expect no noticeable impact from this work, but there is the possibility for some increased latency and/or packet loss to the file servers. We will be monitoring for any performance issues and will be prepared to roll back the changes if necessary.

Update 1/25 14:14: This work has been completed. Please contact us at help@eecs.berkeley.edu if you notice any issues with file service.

Sutardja Dai Network Interruptions, Wed. 1/10

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From 6AM to 10AM on Wednesday, January 10th, facilities will be performing electrical work in Sutardja Dai Hall which will affect power to our network equipment.

We expect that as a result, there will be two 5-10 minute network outages throughout SDH, one each at the beginning and end of the electrical work.

During these two periods, please expect all wired and wireless networks to be unavailable while our equipment reboots. We expect full network service to resume after each of these periods, however if we experience an unexpected prolonged outage we will update this post with more information.

Update 1/10 12:30PM: All SDH networks are online and stable after a couple brief interruptions earlier this morning. Please contact us at help@eecs.berkeley.edu if you continue to experience any network-related issues.