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IRIS

Instructional & Research Information Systems

Resolved Incidents

Network Outage on 2nd Floor of Soda Hall

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A network switch on the second floor of Soda had a hardware failure on May 6th between 4:45pm and 5:25pm. The switch serves the instructional lab and instructional servers. We replaced suspect hardware in order to prevent future failures.

A permanent fix will require us to replace the entire hardware chassis and we will announce future network downtime when we are ready to complete the procedure.

Resolved as of 2008-05-06 17:25:00

Jabber server upgrade / restart Tuesday, Apr 29, 10pm

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An upgrade for our jabber server has been released which purports to fix the problem we are experiencing with gmail.com users. Our server will be patched and restarted at 10pm on Tuesday, April 29th. Any open sessions will be temporarily disconnected. Total downtime should be less than 15 minutes.

See this thread for a discussion of the problem.

Resolved as of 2008-04-29 22:30:00

Bounced email to help@eecs

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A configuration problem caused all email to help@eecs to bounce this morning, citing “User unknown”.

This was related to work on migrating some back-end CUSG services to a new server.

We apologize for any inconvenience this may have caused.

Resolved as of 2008-04-29 12:45:00

Jabber server maintenance, Wednesday, Apr 16, 10pm

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The EECS Department’s [jabber server](https://iris.eecs.berkeley.edu/15-faq/35-unsupported/04-jabber.html) is being upgraded to the latest version [(OpenFire 3.5.0)](http://www.igniterealtime.org/projects/openfire/index.jsp). After the upgrade, the server will be restarted at 10pm on Wednesday, April 16. At that time, any open IM sessions or chat rooms will be temporarily disconnected. Total downtime should be less than 5 minutes.

Also, it has been reported and confirmed that Google Talk users cannot be seen by or send messages to users of the EECS Department’s Jabber server. This problem appears to have started recently. It is hoped that the server restart will be enough to fix this issue, but if the problem persists after the upgrade we will investigate further. Check [the IRIS website](https://iris.eecs.berkeley.edu) for updates.

[Read more…] about Jabber server maintenance, Wednesday, Apr 16, 10pm

IRIS Website and Mailing Lists Offline for Patching, April 9

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Beginning at 10:00p.m. on Wednesday, April 9 the IRIS website and all mailing lists hosted on lists.eecs.berkeley.edu will be offline for a few minutes for operating system patching.

Downtime should be brief and mail sent to lists.eecs.berkeley.edu during this time will be queued and delivered when service is restored.

Resolved as of 2008-04-09 22:08:00

Server patching for PRINT, RIS, WINSWW, Hermes and macserver.eecs

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Microsoft will release their patches for the month on Tuesday, April 8th, 2008

PRINT, RIS and WINSWW will automatically patch and reboot Wednesday, April 9th, at 3:00 am.

HERMES and macserver.eecs will be down for patching and maintenance Wednesday, April 9th, from 6:00 a.m. – 7:00 a.m.

Resolved as of 2008-04-10 12:59:00

CalAgenda will be down from 7 to 9 p.m. on Monday April 7th

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The CalAgenda will be down this coming Monday night, April 7, 2008 from 7 to 9 p.m. This outage is necessary to fix the system’s slow response time.

The cause of the recent CalAgenda slowness has been found to be congested access to their disk storage. The CalAgenda Tech Support team hope to cure that this Monday by switching to new disk storage with uncongested access.

[Read more…] about CalAgenda will be down from 7 to 9 p.m. on Monday April 7th