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IRIS

Instructional & Research Information Systems

IT Support During Winter 2023 Energy Curtailment

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Due to the Winter Holiday, Energy Curtailment, and New Year’s Holidays, the Berkeley campus is officially closed for the period Monday, December 25 to Tuesday, January 2, reopening on Wednesday, January 3, 2024. 

All departmental computing servers will remain on and should be available during the break, but there will be no staff on site to provide any computing support or handle any requests. Automatic monitoring systems will alert staff to critical infrastructure problems, and any such problems will be dealt with on a best-effort basis.

The IRIS Helpdesk office will be closed Wednesday, December 20 through Friday, January 5, re-opening on January 8. Helpdesk staff will be operating remotely December 20-23, and January 3-5. If you need on-site assistance between December 20-23 or January 3-5, please email help@eecs, and we may be able to schedule an appointment with you. Problem reports can be left on the Helpdesk voice mail (510-642-7777) or emailed to help@eecs during the campus closure period, but staff may not receive or reply to these messages until January 3.

Requests for new IRIS accounts that are received after 5pm December 15 may not be processed until January 3, 2024. Requests for network support that are received after 5pm December 20 may not be processed until January 3, 2024.

During the break, Instructional labs will be locked, but the main servers will remain online (for details, see the Instructional website). Instructional support staff will occasionally monitor inst@eecs email over the break. Please be aware, though, that staff may not be able to respond or reply to messages until January 3.

Computing support staff will be monitoring their email when possible, so please use standard email addresses to report any urgent problems. As a reminder:

Instructional Computing Environment: inst@eecs

Research / Staff Computing Environment: help@eecs

Information regarding campus IT closures is available here: https://technology.berkeley.edu/news/reduced-it-support-fall-winter-holidays

Happy Holidays!

Blum and Calvin Wi-Fi Maintenance, week of 10/30

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On the week of October 30th, Berkeley IT will be performing wi-fi maintenance in Blum Hall and the Calvin Lab. This maintenance will begin on Monday 10/30 and is expected to take five (5) business days. The purpose of this work is to upgrade existing wireless APs as well as increase coverage by adding APs in more locations.

There will be localized disruptions to wi-fi service as the APs are swapped out, but the buildings as a whole are expected to stay online throughout.

Please contact us at help@eecs.berkeley.edu with any questions about this work.

EECS Network Maintenance, Sat. 10/7 12-1PM

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This Saturday, October 7th, between 12 and 1PM, we will be performing network maintenance in our primary server room. No interruption is expected, but there is a possibility of disruption to some IRIS services if things do not go as planned.

Update 12:40: This maintenance was completed without any impact to network connectivity. Please email help@eecs.berkeley.edu if you have any questions.