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IRIS

Instructional & Research Information Systems

new gateway.eecs on December 28, 2016

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On December 28, 2016, a new device will become
gateway.EECS.Berkeley.EDU the IRIS authenticating
outgoing smtp server.

Please contact the IRIS help desk (help@eecs, 395 Cory M-F 9:30am-5pm,
642-7777) for help if you have questions or any issues
related to this change.

IT Support During Winter 2016 Energy Curtailment

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Due to the Winter Holiday, Energy Curtailment, and New Year’s Holidays, the Berkeley campus is officially closed for the period Monday, December 26 to Monday, January 2nd, reopening on Tuesday, January 3, 2017.

All departmental computing servers will remain on and should be available during the break, but there will be no staff on site to provide any computing support or handle any requests. Automatic monitoring systems will alert staff to critical infrastructure problems, and any such problems will be dealt with on a best-effort basis. IRIS staff will be taking advantage of the holiday to do maintenance on some systems which will result in scattered outages, but any such downtime will be separately announced and posted on the IRIS website.

The IRIS Helpdesk will close early at noon on Friday December 23, and will reopen on Tuesday January 3. Problem reports can be left on the Helpdesk voice mail (510-642-7777) or emailed to help@eecs, but staff may not receive or reply to these messages until January 3.

Requests for new IRIS accounts that are received after 5pm December 21 will be processed on January 3, 2017.

During the break, Instructional labs will be locked, but the main servers will remain online (for details, see [the Instructional website](http://inst.eecs.berkeley.edu/End-of-Semester)). Instructional support staff will occasionally monitor inst@eecs email over the break. If you are unable to contact inst@eecs, you can leave a message at 510-643-6141. Please be aware, though, that staff may not be able to respond or reply to messages until January 3.

We recommend that all desktop computers be shutdown during the Energy Curtailment Period. If your Windows computer needs to stay on during the break, we recommend that you check with your system administrator to ensure that Automatic Updates are enabled with the option ???Automatically download the updates and install them on the schedule that I specify??? with a daily update schedule.

Computing support staff will be monitoring their email when possible, so please use standard email addresses to report any urgent problems. As a reminder:

Instructional Computing Environment: inst@eecs
Research / Staff Computing Environment: help@eecs

Information regarding campus IT closures is available here:
https://technology.berkeley.edu/news/it-schedule-holidays-and-curtailment-2016

Happy Holidays!

Cory Hall networking down as of early Dec 10

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At about 1:30am Saturday, monitoring software indicates that our link from Soda Hall to Cory Hall went down, resulting in all Cory Hall hosts being offline/unreachable. Staff will investigate possible hardware failures, and hope to restore service later today.

EECS-Secure and EECS-RADtest authentication in all locations (not just Cory Hall) were also affected due to a single point of failure located in Cory Hall, which is set to be rectified in January.
[Read more…] about Cory Hall networking down as of early Dec 10

Brief outages to various IRIS services, Nov 23, 6pm-7pm

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Routine RedHat Linux operating system patches have been released which require system reboots. Starting at 6pm Wednesday, Nov 23, IDSG will be patching and rebooting affected servers. The following services will experience brief outages of 10 minutes or less between 6pm and 7pm.

* Department mailing list services (lists.eecs.berkeley.edu)
* Department jabber/xmpp service (jabber.eecs.berkeley.edu)
* IRIS website (iris.eecs.berkeley.edu)

Resolved as of 2016-11-23 19:00:00