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IRIS

Instructional & Research Information Systems

gateway.eecs upgrade

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The IRIS authenticated SMTP relay gateway.eecs.berkeley.edu was upgraded this morning to a new operating system and mail software. The suggested configuration for the new server is:

name: gateway.eecs.berkeley.edu
port: 587
Encryption: STARTTLS
Authentication method: normal password
Username: your IRIS username (e.g. robm)
Password: your IRIS password

The old server apparently accepted email addresses for the username (e.g. robm@eecs.berkeley.edu) but this does not work on the new servers. If you are having problems authenticating, please check your Username configuration.

Campus Network Instability, Fri. Feb 7

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We have been experiencing campus-level network instability since sometime around midnight, which is affecting the EECS and BWRC networks. Network team is investigating and working with the vendor to restore full network connectivity.

Update 2/11 6:41AM: The campus network team resolved these issues late Friday evening and our monitoring indicates that the network has been stable since. Please contact help@eecs.berkeley.edu if you notice any ongoing issues.

EECS Mailing Lists Unavailable, Thurs. Dec. 12

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Since some time last night, our mailing list server lists.eecs has been offline due to an issue with the system. Staff are beginning to investigate and an update will be posted here when available.

While the list server is offline, some emails will be delayed, and any messages sent through an EECS mailing list will not be delivered on time.

Please contact help@eecs.berkeley.edu if you have any questions.

Update: Dec 12, 9am, Rob McNicholas

After installing the most recent patches, this machine would not boot up. We reverted to a previous kernel and the system is now up.

IT Support During Winter 2024 Energy Curtailment

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Due to the Winter Holiday, Energy Curtailment, and New Year’s Holidays, the Berkeley campus is officially closed for the period Tuesday, December 24 to Wednesday, January 1, reopening on Thursday, January 2, 2024. Additionally, much of campus is on reduced support for January 2-3.

All departmental computing servers will remain on and should be available during the break, but there will be no staff on site to provide any computing support or handle any requests. Automatic monitoring systems will alert staff to critical infrastructure problems, and any such problems will be dealt with on a best-effort basis. You may wish to turn off any workstations or printers in your office, to help with energy savings.

The IRIS Helpdesk office will be closed Monday, December 23 through Friday, January 3, re-opening on Monday, January 6. If you need assistance between January 2-3, please email help@eecs, and we may be able to schedule an appointment with you. Problem reports can be left on the Helpdesk voice mail (510-642-7777) or emailed to help@eecs during the campus closure period, but staff may not receive or reply to these messages until at least January 2.

Requests for network support or new IRIS accounts that are received after noon Tuesday, December 17 may not be processed until January 6, 2024.

During the break, Instructional labs will be locked, but the main servers will remain online (for details, see the Instructional website). Instructional support staff will occasionally monitor inst@eecs email over the break. Please be aware, though, that staff may not be able to respond or reply to messages until at least January 2.

Computing support staff will be monitoring their email when possible, so please use standard email addresses to report any urgent problems. As a reminder:

Instructional Computing Environment: inst@eecs

Research / Staff Computing Environment: help@eecs

Information regarding campus IT closures is available here: https://technology.berkeley.edu/news/reduced-it-support-winter-holidays

Happy Holidays!