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IRIS

Instructional & Research Information Systems

Sutardja Dai Network Interruptions, Wed. 1/10

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From 6AM to 10AM on Wednesday, January 10th, facilities will be performing electrical work in Sutardja Dai Hall which will affect power to our network equipment.

We expect that as a result, there will be two 5-10 minute network outages throughout SDH, one each at the beginning and end of the electrical work.

During these two periods, please expect all wired and wireless networks to be unavailable while our equipment reboots. We expect full network service to resume after each of these periods, however if we experience an unexpected prolonged outage we will update this post with more information.

Update 1/10 12:30PM: All SDH networks are online and stable after a couple brief interruptions earlier this morning. Please contact us at help@eecs.berkeley.edu if you continue to experience any network-related issues.

Mailing List maintenance, Wed 6-6:30pm

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The Department’s mailing list server lists.eecs.berkeley.edu will be offline for maintenance beginning at 6pm on Wednesday, January 3 2024. The server should be back up no later than 6:30pm. During this time the web interface will not be accessible, and mail to mailing lists will be delayed. This maintenance is to prepare for the January 4th power outage.

[Read more…] about Mailing List maintenance, Wed 6-6:30pm

EECS Network Core Maintenance, Tues. 12/26

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Between 11AM and 5PM on Tuesday, December 26th, we will be performing maintenance on one of the EECS core routers in Soda Hall in preparation for various other projects occurring in 2024. We expect that this maintenance should not affect any network traffic; however there is the possibility of a brief (~5 minute) outage to some networks in the event of an unforeseen circumstance.

Update 12/26 14:46: This maintenance has been completed without any impact to network service. Please contact us at help@eecs.berkeley.edu if you are experiencing any network issues.

Soda Hall 4F-7F Network Maintenance, Wed. 12/27

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Between 12PM and 4PM on Wednesday, December 27th, we will be replacing the access switches which provide wired and wireless network connectivity on the 4th through 7th floors of Soda Hall.

During this time, wired and wireless networks on the 4th through 7th floors will experience various interruptions. Note that the Sky Computing Lab will not be affected, as the switch serving that area was already upgraded during a previous maintenance.

Update 12/27 13:24: This work has been completed and all networks are back online. Please contact us at help@eecs.berkeley.edu if you notice any connectivity issues.

Soda 3F Network Maintenance, Tonight – Dec. 15 2AM

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Tonight (night of Dec.14 / morning of Dec.15) at 2AM we will be performing a software upgrade on one of the switches providing wired and wireless connectivity on the third floor of Soda Hall.

There will be a brief (approximately 5 minute) interruption to networks in the following areas:
– Wired networks in rooms 310-329, 331-333, 364A, and 373-398
– Wireless networks in rooms 373-395 and immediately surrounding areas

The following areas will not be affected:
– Wired networks in rooms 300-306A, 330, 340-349, 367-369
– Wireless networks in rooms 302-349 and immediately surrounding areas

Update: This work was completed on schedule and without any unexpected impact, but we neglected to update this post in a timely manner.

IT Support During Winter 2023 Energy Curtailment

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Due to the Winter Holiday, Energy Curtailment, and New Year’s Holidays, the Berkeley campus is officially closed for the period Monday, December 25 to Tuesday, January 2, reopening on Wednesday, January 3, 2024. 

All departmental computing servers will remain on and should be available during the break, but there will be no staff on site to provide any computing support or handle any requests. Automatic monitoring systems will alert staff to critical infrastructure problems, and any such problems will be dealt with on a best-effort basis.

The IRIS Helpdesk office will be closed Wednesday, December 20 through Friday, January 5, re-opening on January 8. Helpdesk staff will be operating remotely December 20-23, and January 3-5. If you need on-site assistance between December 20-23 or January 3-5, please email help@eecs, and we may be able to schedule an appointment with you. Problem reports can be left on the Helpdesk voice mail (510-642-7777) or emailed to help@eecs during the campus closure period, but staff may not receive or reply to these messages until January 3.

Requests for new IRIS accounts that are received after 5pm December 15 may not be processed until January 3, 2024. Requests for network support that are received after 5pm December 20 may not be processed until January 3, 2024.

During the break, Instructional labs will be locked, but the main servers will remain online (for details, see the Instructional website). Instructional support staff will occasionally monitor inst@eecs email over the break. Please be aware, though, that staff may not be able to respond or reply to messages until January 3.

Computing support staff will be monitoring their email when possible, so please use standard email addresses to report any urgent problems. As a reminder:

Instructional Computing Environment: inst@eecs

Research / Staff Computing Environment: help@eecs

Information regarding campus IT closures is available here: https://technology.berkeley.edu/news/reduced-it-support-fall-winter-holidays

Happy Holidays!