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Instructional & Research Information Systems

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IRIS Staff

Emergency router reload 5pm

November 9, 2009 by IRIS Staff

The main EECS border router is stuck in a state that prevents either viewing or saving its configuration.

While monitoring the route table during the transition, a command used to examine the hardware routing table status caused the router a fair bit of consternation, leaving it in a state where it is impossible to save or view the configuration.

I will be rebooting the router at 5pm. All external connectivity to EECS will be interrupted, hopefully for a very brief period.

Resolved as of 2009-11-09 17:10:00

Filed Under: Resolved Incidents Services: Wired Networking, Wireless Networking

EECS network border upgrade

November 9, 2009 by IRIS Staff

On Monday morning at 7:00-7:45am, I will update the configuration on the EECS border routers to enable BGP peering with campus and bring new 10Gbps links into production.

Subsequently, I will enable direct connectivity between EECS and the Millennium research network at 10Gbps, allowing the research systems to use the 10Gbps uplinks as well.

I have spent considerable time testing the individual changes, and no discernible disruption of connectivity is planned. However given the complexity of the changes, I’m reserving a 45 minute maintenance window.

This work will affect all networks maintained by IRIS, including Soda, Cory, Sutardja Dai, BWRC, & BID, not including AirBears.

This upgrade has been funded in part by the RAD Lab and DETER projects.

Resolved as of 2009-11-09 17:10:00

Filed Under: Resolved Incidents Services: Wired Networking, Wireless Networking

BWRC Fiber Outage

November 5, 2009 by IRIS Staff

There seems to be a problem with the Comcast fiber connection to BWRC. The circuit was scheduled to be back up by 07:00 but is not yet. IST has been notified.
[Read more…] about BWRC Fiber Outage

Filed Under: Resolved Incidents Services: Wired Networking, Wireless Networking

EECS border route flapping

November 4, 2009 by IRIS Staff

Following IST’s scheduled move of inr-201, the EECS border router experienced frequent route flaps affecting all outbound traffic, resulting in minor packet loss. Pending further investigation, traffic has been diverted to inr-202.

Resolved as of 2009-11-04 23:20:00

Filed Under: Resolved Incidents Services: Wired Networking

Mail Problem

November 3, 2009 by IRIS Staff

We have seen evidence of some issues with both IMAP mail and web mail this evening. Staff have been alerted and are investigating the issue.
[Read more…] about Mail Problem

Filed Under: Resolved Incidents Services: IMAP Server

Matlab license renewal

November 1, 2009 by IRIS Staff

IRIS staff have been working for several months to renew EECS department Matlab licenses.

IST is responsible for license agreements with Mathworks and distributes Matlab license to individuals and departments. IST has assured us that our renewal has been processed, and that there is a 30-day “grace period” after the license expires on January 1st.

We understand Matlab is a critical tool for many researchers, and we are doing everything we can to prevent the license from expiring.
[Read more…] about Matlab license renewal

Filed Under: Resolved Incidents Services: Matlab Licensing

IMAP Email Delayed

October 26, 2009 by IRIS Staff

As of about 9:00 a.m., delivery of new email to IMAP inboxes is being delayed. Staff are working to resolve the issue.
[Read more…] about IMAP Email Delayed

Filed Under: Resolved Incidents Services: IMAP Server

October 2009 Server Patching

October 13, 2009 by IRIS Staff

Microsoft will release their patches for the month on Tuesday, October 13th, 2009.

PRINT, RIS, WINTERM and WINSWW will automatically patch and reboot Wednesday, Oct 14th, at 3:00 am.

macserver.eecs will be down for patching and maintenance Wednesday, Oct 14th, from 6:00 a.m. – 7:00 a.m.

Resolved as of 2009-10-14 14:56:00

Filed Under: Resolved Incidents Services: Mac Software Warehouse, Print Server, RIS, Windows Software Warehouse, winterm.eecs

CalAgenda Sunday Maintenance

October 9, 2009 by IRIS Staff

*Description:*CalAgenda is scheduled to run maintenance this Sunday
morning from 12:00 midnight to possibly as long as 12:00 noon. It will
likely finish before 12:00 noon, but IST reserves the full outage time
for the maintenance. CalAgenda maintenance occurs on the second Sunday
of each month.

source:
http://ucbsystems.org/?s=6405

Filed Under: News

Scheduled Campus Wide Air Bears (outage)

October 7, 2009 by IRIS Staff

Description: All control servers and access managers for the AirBears Network are going to receive a software upgrade on Wednesday, October 7, 2009, from 5am to 7am. There will be an initial loss of AirBears network service for the entire campus as the primary and secondary gateways are upgraded. Once the gateways are returned to service, there will be intermittent interruptions of service, from 10 to 20 minutes in length, as the access managers are updated and restored. The entire network should be returned to normal operation by 7:00am.

The only buildings not effected by this outage are Earl Warren Hall (2195 Hearst) and 2484 Shattuck, as they have a different authentication system.

The IST service status page for this incident is http://ucbsystems.org/?s=6399

Resolved as of 2009-10-07 07:00:00

Filed Under: Resolved Incidents Services: Wireless Networking

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Outages to campus services are listed at berkeley.statusdashboard.com.
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