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Lars Rohrbach

CalMail unplanned outage

December 14, 2010 by Lars Rohrbach

IST reports an unscheduled CalMail outage: http://systemstatus.berkeley.edu/

Mail clients appear unable to connect to CalMail, either to receive new mail or send mail.
[Read more…] about CalMail unplanned outage

Filed Under: Resolved Incidents Services: E-mail Forwarding

Mail delivery to Exchange accounts stuck

October 9, 2010 by Lars Rohrbach

The BWRC Ironport anti-spam appliance, which processes email for EECS Exchange server FONTUS as well as the BWRC Exchange server, started deferring new mail delivery sometime Saturday evening.

Exchange users would notice no new email in their accounts, and senders would receive a notice that their message was temporarily deferred. Mail delivery is only deferred; it should be correctly delivered once the issue is resolved.
[Read more…] about Mail delivery to Exchange accounts stuck

Filed Under: Resolved Incidents Services: EECS Exchange Service

Department website unresponsive

August 24, 2010 by Lars Rohrbach

The department website (http://www.eecs.berkeley.edu) appears to be mostly unresponsive, or very slow to respond to requests.
[Read more…] about Department website unresponsive

Filed Under: Resolved Incidents Services: Department Webservice

login.eecs is down

August 24, 2010 by Lars Rohrbach

The unix login server login.eecs is offline this morning since about 6:30am for system patching, previously announced via /etc/motd on login.eecs:

- Tuesday August 24, 2010 - login.EECS.Berkeley.EDU will
be down for operating system patches from 6:30 to 9am

Resolved as of 2010-08-24 08:40:00

Filed Under: Resolved Incidents Services: Unix Login Server

Services Impacted by Cory Power Outage

March 22, 2010 by Lars Rohrbach

As previously announced via email, Cory Hall is scheduled for a power outage on March 22nd:

> Cory Hall Occupants,
>
> In order to perform maintenance on the main Cory Hall power
> transformers, Campus Physical Plant has scheduled a building-wide power
> shutdown during spring break on Monday, 3-22-10. The power to the
> building will be shutdown from 8am-8pm.
>
> For safety reasons, building Access will be prohibited (cardkey system
> disabled) from 11:50pm Sunday, 3-21-10 to 8pm Monday, 3-22-10.
>
> In preparation for the shutdown, please be sure to power off and unplug
> all electrical equipment in your workspace prior to leaving for Spring
> Break. (Electrical equipment includes computers, monitors, heaters &
> fans. Unplug power strips!).
>
> Please also remember to remove food items from refrigerators prior to
> leaving for Spring Break.
>
> Finally, make sure all doors are locked and windows are closed.

This outage will affect various servers in Cory Hall, including the EECS Exchange servers FONTUS and OWA; some Instructional servers (see http://inst.eecs.berkeley.edu/notices.html#spring-break); and license service for Cadence and Synopsys licenses.

All Cory Hall networking will be down during the power outage.

Exchange service should be restored by late Monday evening, after power is restored. All remaining services should be back online by midday Tuesday.

[Read more…] about Services Impacted by Cory Power Outage

Filed Under: Resolved Incidents Services: Cadence Licensing, EECS Exchange Service, Wired Networking, Wireless Networking

Windows 7 Now Available

November 25, 2009 by Lars Rohrbach

Install DVDs for Windows 7 Enterprise, volume-licensed for EECS, are now available at the Helpdesk for all standard IRIS account holders. Both 32-bit and 64-bit versions are available.

See the Windows installation page for more info, particularly on the subject of activating Windows 7.

Filed Under: News

Webmail login problem

September 10, 2009 by Lars Rohrbach

We’ve received and confirmed some reports of login problems to webmail.eecs, the web interface to the department IMAP mail server. The problem may be intermittent. Staff are investigating.
[Read more…] about Webmail login problem

Filed Under: Resolved Incidents Services: IRIS Website

Discount MacOSX Leopard Licenses Are Available

August 27, 2009 by Lars Rohrbach

Apple releases its newest OS, dubbed “Snow Leopard” (Mac OS X 10.6), on
Friday, August 28, 2009.

Various updates and improvements are advertised for Snow Leopard,
including faster wakeup and shutdown,
and using less disk space (due to only Intel Macs being supported).

The retail cost of Snow Leopard will be $169, but
the Helpdesk still has discounted licenses for Mac OS X Leopard (10.5) available,
which may reduce your cost of upgrading.
Note that if you purchased a machine with Mac OS X Leopard 10.5 recently
(after June 8, which includes the new batch of Macbooks ordered
through the department), then you are eligible to
purchase a Snow Leopard upgrade for only $9.95 from Apple. See Apple’s
Up-to-Date program
details for more information.

The cost of upgrading to Snow Leopard from Leopard is only $29 (available
directly from Apple,
or from The Scholar’s Workstation).

The Helpdesk currently has $39 licenses for Leopard available,
and media available for $15 purchase or on loan. If you haven’t yet upgraded
your Mac to Leopard, or haven’t yet purchased a Leopard license, then
this upgrade path to Snow Leopard provides a sizable discount.

Please feel free to contact help@eecs for further information.

Filed Under: News

IMAP service down

July 25, 2009 by Lars Rohrbach

The IMAP mail server is currently not accepting connections. The web interface only displays one’s address book. Staff have been notified.
[Read more…] about IMAP service down

Filed Under: Resolved Incidents Services: IMAP Server

webmail interface to IMAP not responding

June 25, 2009 by Lars Rohrbach

The web interface to IMAP (https://webmail.eecs.berkeley.edu) stopped responding to requests. Staff are working on the problem.

Direct IMAP connection to the IMAP server (e.g. using Thunderbird, Outlook, or pine) is not affected.
[Read more…] about webmail interface to IMAP not responding

Filed Under: Resolved Incidents Services: IMAP Server

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We have 1 Active Incident, and 1 Scheduled Maintenance noted.

IST Service Status

Outages to campus services are listed at berkeley.statusdashboard.com.
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