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IRIS

Instructional & Research Information Systems

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Lars Rohrbach

Whitelist and blacklist management unavailable

May 28, 2009 by Lars Rohrbach

The web interfaces to the EECS Barracuda Anti-Spam appliances (https://bc3.eecs.berkeley.edu/cgi-bin/index.cgi and https://bc4.eecs.berkeley.edu/cgi-bin/index.cgi) are used to manage whitelisted and blacklisted email addresses.

Currently, the login screens to these web interfaces are not allowing login, and instead respond with “Error: Invalid Username or Password”.

This appears to be a bug/problem unrelated to other recent problems we have had with IMAP and LDAP. Staff are taking the issue up with the vendor.
[Read more…] about Whitelist and blacklist management unavailable

Filed Under: Resolved Incidents Services: Spam Filtering

Windows Vista Now Available

April 3, 2009 by Lars Rohrbach

We now have volume-licensed versions of Windows Vista Enterprise available for installation over the network or on DVD loan from the Helpdesk. Both 32-bit (x86) and 64-bit (x64) versions are available, and they include Service Pack 1.

Instructions for installing and activating Windows Vista are available from our Windows installation FAQ page. If you wish to install Vista on a machine that supports booting via the network interface (PXE), we strongly recommend doing a network install.

Filed Under: News

No Network Access for Some Machines

February 27, 2009 by Lars Rohrbach

As a result of some work being completed on the DHCP server this morning, some properly-registered mobile devices were refused DHCP support, so they were not granted access to EECS networks. Staff are in process of fixing the problem.

AirBears usage is not affected.
[Read more…] about No Network Access for Some Machines

Filed Under: Resolved Incidents Services: DHCP

Some email delayed

February 25, 2009 by Lars Rohrbach

There were some email delays on one of the inbound spam appliances. Staff were quickly made aware of the problem, and are working with the vendor to help prevent this from occurring in the future.

Service has been restored to normal.

Resolved as of 2009-02-25 12:45:00

Filed Under: Resolved Incidents Services: E-mail Forwarding

Announcing New EECSbackup for Windows, MacOSX

February 6, 2009 by Lars Rohrbach

IRIS would like to encourage the EECS community to keep appropriate backups of important data. To that end, IRIS is making EECSbackup scripts available to Windows and MacOS users. We continue to recommend that important files be kept in your EECS home directory, where snapshots and backups are routine, to safeguard against laptop or desktop hardware failure; these backup scripts can help you simplify the copying of your important local data from your laptop or desktop to your EECS home directory.

EECSbackup scripts are currently being provided as a “public beta” release; feedback to help@eecs is welcome.

Please see the EECSbackup FAQ page for more information.

Filed Under: News

Matlab license expired

February 2, 2009 by Lars Rohrbach

Our departmental Matlab license expired January 31, 2009.

We are still awaiting an updated license from central campus, who had assured us that the existing license would operate under a 30-day grace period.

IRIS staff will work with campus to expedite our license replacement.
[Read more…] about Matlab license expired

Filed Under: Resolved Incidents Services: Matlab Licensing

MacSWW temporarily unavailable

January 22, 2009 by Lars Rohrbach

The Mac Software Warehouse (macsww) is currently not available (clients are not able to access the shared files).

We hope to have service restored soon.
[Read more…] about MacSWW temporarily unavailable

Filed Under: Resolved Incidents Services: Mac Software Warehouse

Unplanned IMAP Server Reboot

October 1, 2008 by Lars Rohrbach

There was an unplanned reboot of the IMAP mail server.

Resolved as of 2008-10-01 10:35:00

Filed Under: Resolved Incidents Services: IMAP Server

CalAgenda Upgrade, and Windows/Mac Login Issues

September 29, 2008 by Lars Rohrbach

The CalAgenda folks note on their main webpage
(http://calagenda.berkeley.edu) that following yesterday’s hardware
upgrade, many Windows and Mac clients will need to have their profiles
reset, and they give some instructions on doing so.

The Windows and Mac clients seem to cache the old server information.

Filed Under: News

Initial Support for MacOS X Leopard

September 23, 2008 by Lars Rohrbach

The EECS Department is pleased to announce initial support for MacOS
X Leopard (10.5.3 or better). We also would like to announce that
a limited number of Leopard licenses and media are available for
purchase at the Helpdesk in 395 Cory.

With the 10.5.3 update to MacOS X Leopard, Macs are once again able
to mount shares on our department fileservers, home.eecs and
project.eecs. It appears that significant improvements to X11
have been done in Leopard since the initial release as well.

Licenses for MacOSX Leopard are available for purchase at the
Helpdesk for $39; the media (the actual Install DVD) will be $15
extra. For comparison, note that the retail price of a license
with a DVD is $129. If you wish to purchase just the license, you
may check out a loaner DVD from the Helpdesk for installation.
Purchasers may pay by chartstring or personal check (there is a small
surcharge for paying by check), but we recommend calling ahead to
make sure we still have licenses or media available.

The Helpdesk can be reached at 2-7777.

Filed Under: News

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