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IRIS

Instructional & Research Information Systems

Lars Rohrbach

Problems Activating Windows 7 or Microsoft Project

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New installs of Windows 7 (either using WDS network install or a DVD install) or of Microsoft Project (available on WINSWW) require activation of their license over the network.

Coincidentally, the license keys for both of these products have reached the limit set for our usage, so activation attempts are failing. We have already made requests to SHI (our campus software and license provider) to increase the limits set on our Multiple Activation Key (MAK) licenses, and hope to have resolution soon.

Microsoft Project should continue to work for up to 30 days without activation. Windows 7, unfortunately, may only work normally for 3 days unless activation completes.
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Mac OS X Lion coming in July 2011

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Sometime during July 2011, Apple will be releasing their next version
of the Mac OS X operating system,
OS X Lion (10.7).
This version of OS X will be released only via the Mac App Store, and
details of distribution for business and educational customers are
still forthcoming. Once Lion is available, our first order of business
will be to make sure it works with our own network and authentication services.

What we do know, is that the Macbooks purchased as part of the
2011 Laptop bulk purchase will be eligible for a free upgrade to Lion.
As we learn the details of the free upgrades, we will post updates.

For those wishing to upgrade older Intel Macs, you are supposed to first
upgrade to the latest version of Snow Leopard (10.6.8). Snow Leopard appears
to still be available for purchase through the
Apple Store for UC Berkeley
for $29.

Note that we do not generally recommend personal purchases with reimbursement by
UC accounts, due to the overhead costs involved. If you intend to use
university funds for upgrading to Lion, it may be reasonable for your purchasing staff
to order iTunes gift cards directly. Our staff are working with our
Apple Reps to determine the recommended course of action.
[Read more…] about Mac OS X Lion coming in July 2011

Unplanned SAN outage

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An unplanned outage of our Storage Area Network (SAN) was quickly addressed by staff. The outage affected home.eecs and project.eecs storage, as well as the storage used by imap.eecs.

Staff responded to automated alerts, and were able to bring the SAN back online. The precise cause of the outage currently remains unknown.

Resolved as of 2011-05-09 21:05:00