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IRIS

Instructional & Research Information Systems

Resolved Incidents

October 2009 Server Patching

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Microsoft will release their patches for the month on Tuesday, October 13th, 2009.

PRINT, RIS, WINTERM and WINSWW will automatically patch and reboot Wednesday, Oct 14th, at 3:00 am.

macserver.eecs will be down for patching and maintenance Wednesday, Oct 14th, from 6:00 a.m. – 7:00 a.m.

Resolved as of 2009-10-14 14:56:00

Jabber service maintenance, Thursday, 6pm

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The Department’s Jabber/XMPP server, jabber.eecs.berkeley.edu, will be upgraded tonight (October 9, 2009) to the latest version of Openfire (3.6.4). This update resolves numerous issues including a serious security problem. The server will be unavailable beginning at 6pm, and should be back up no later than 7pm.

Resolved as of 2009-10-08 18:09:00

Scheduled Campus Wide Air Bears (outage)

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Description: All control servers and access managers for the AirBears Network are going to receive a software upgrade on Wednesday, October 7, 2009, from 5am to 7am. There will be an initial loss of AirBears network service for the entire campus as the primary and secondary gateways are upgraded. Once the gateways are returned to service, there will be intermittent interruptions of service, from 10 to 20 minutes in length, as the access managers are updated and restored. The entire network should be returned to normal operation by 7:00am.

The only buildings not effected by this outage are Earl Warren Hall (2195 Hearst) and 2484 Shattuck, as they have a different authentication system.

The IST service status page for this incident is http://ucbsystems.org/?s=6399

Resolved as of 2009-10-07 07:00:00

Campus Wide Emergency Unscheduled Airbears Outage

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Due to numerous reports of slowness that can be isolated to the primary AirBears gateway device, we will be reconfiguring the network to make the secondary AirBears gateway device the primary. This should not have an impact on authenticated users, but new users will not be able to get a login page during the outage. The anticipated resolution is 12:20pm.

Resolved as of 2009-10-05 12:30:00

BID Center network outage

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(forwarded message form IS&T)

SCHED OUTAGE Hearst Memorial Mining Bldg, Soda Sept 24, 2009 06.00 pm – Sept 25, 7.00 am Equipment: hmmb4fes Location: Hearst Memorial Mining Bldg, Soda Date: Sept 24, 2009 Start: 06.00 pm End: Sept 25, 7.00 am Description: We will change the network topology for HMMB, starting on Thursday evening at 6:00 pm. This work is part of the move of our data center from Evans, to the new facility in Sutardja Dai Hall. The network in the bldg will be down for approx 13 hours, to give the fiber contractors time, to move the cables to the new location. The following subnet will be unavailable during this work:

HMMB BID 169.229.63.0/25

For the latest information on this outage, see [the IST system status website](http://ucbsystems.org/?s=6373).

Resolved as of 2009-09-25 06:00:00

Soda 2nd Floor Network Outage

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A switch failure disrupted networks on the Soda 2nd floor.

After seeing an alert at 11:20, network administrators discovered a failed management module in the 2nd floor switch. The module was swapped and the configuration reloaded. The switch was returned to service at 11:53am. Instructional support staff had to reboot several servers which had become stuck due to disrupted NFS traffic. All 2nd floor Instructional Labs were operational as of 12:30.

Resolved as of 2009-09-23 11:53:00

Mailing List Web Interface down

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The web interface to the Department’s mailing list server lists.eecs.berkeley.edu is unavailable. There is a problem authenticating against our LDAP servers over SSL. This problem is currently being investigated, and we hope to have the web server available soon.

Mail delivery to lists hosted on lists.eecs is not affected. No mail has been delayed or lost.

If you need assistance managing your list during this outage, please send your requests to help@eecs and staff will make them for you.
[Read more…] about Mailing List Web Interface down

HMMB Fiber Optic Cutover

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IST will change the network topology for HMMB, starting on Tuesday evening at 6:00 pm. This work is part of the move of the data center from Evans to the new facility in Sutardja Dai Hall. The network in the bldg will be down for approx 12 hours, to allow the fiber contractors to move the cables to the new location.

The following IST subnets will be unavailable during this work:

* HMMB CITRIS 169.229.144.0/25
* Evans-Zone-PPCS-Net
* HMMB1 128.32.120.0/24
* HMMB2 128.32.121.0/24
* HMMB mat lab 128.32.201.192/28
* HMMB Bio Eng 128.32.184.0/25
* AirBears for HMMB


The following EECS subnets will also be unavailable during this work, and again for similar work on Monday, September 21st.

BID Center 169.229.63.0/25 EECS Wireless For HMMB

Resolved as of 2009-09-18 06:00:00

Sept 2009 Server Patching **NOTE DATE

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Microsoft will release their patches for the month on Tuesday, September 8th, 2009.

PRINT, RIS, WINTERM and WINSWW will automatically patch and reboot Wednesday, September 15th, at 3:00 am.

macserver.eecs will be down for patching and maintenance Wednesday, September 15th, from 6:00 a.m. – 7:00 a.m.

**PLEASE NOTE THE PATCHING DATE. IT IS A WEEK LATER THAN USUAL.

Resolved as of 2009-09-24 13:31:00