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Mailing List Web Interface down

September 21, 2009 by Rob McNicholas

The web interface to the Department’s mailing list server lists.eecs.berkeley.edu is unavailable. There is a problem authenticating against our LDAP servers over SSL. This problem is currently being investigated, and we hope to have the web server available soon.

Mail delivery to lists hosted on lists.eecs is not affected. No mail has been delayed or lost.

If you need assistance managing your list during this outage, please send your requests to help@eecs and staff will make them for you.

UPDATE

[2009-09-24 15:58:42 | Robert McNicholas]

Earlier I posted that no email sent through lists.eecs was delayed. However, that turns out to not be true. When the web interface crashed, it used up all available memory, and some mail delivery processes were affected. All mail has been queued up and is now being delivered, but it may arrive hours late. Now that I am aware of that possibility, I will keep the web server turned off until I discover the source of the problem. This should prevent future delays.

My sincere apologies for this ongoing problem.


UPDATE

[2009-09-28 22:51:11 | Robert McNicholas]

The web interface on [lists.eecs.berkeley.edu](lists.eecs.berkeley.edu) is once again available.

The underlying problem seems to have been a communication issue between lists.eecs and the department’s LDAP servers, which are used for checking usernames and passwords. Around 3pm today the LDAP servers were restarted due to a separate issue, and the lists.eecs server suddenly began working again.

I’m very sorry for this extended outage. Please report any lingering problems to help@eecs.

Resolved as of 2009-09-28 18:45:00

Filed Under: Resolved Incidents Services: Mailing Lists

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