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IRIS

Instructional & Research Information Systems

IRIS Staff

Helpdesk Summer Hours 2008

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Effective monday, 5/19/08, Helpdesk in 311 Soda Hall will be closed for the summer. 395 Cory Hall Helpdesk will remain open and hours will be 9:30am to 5pm – monday through friday. One can also call helpdesk at 2-7777 or send email to help@eecs.

Spam Filtering Configuration Change

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Starting now, all user changes to whitelists should be done via
https://bc3.eecs.berkeley.edu or https://bc4.eecs.berkeley.edu.

bc1.eecs.berkeley.edu and bc2.eecs.berkeley.edu will be retired shortly.

Server Patching for PRINT, RIS, WINSWW, HERMES, and macserver

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Microsoft will release their patches for the month on Tuesday, May 13th.

**PRINT, RIS and WINSWW** will automatically patch and reboot **Wednesday, May 14th**, at *3:00 am*.

**HERMES** and **macserver.eecs** will be down for patching and maintenance **Wednesday, May 14th**, from *6:00 a.m. – 7:00 a.m*.

Resolved as of 2008-05-15 09:00:00

IRIS Website and Mailing Lists Offline for Patching, April 9

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Beginning at 10:00p.m. on Wednesday, April 9 the IRIS website and all mailing lists hosted on lists.eecs.berkeley.edu will be offline for a few minutes for operating system patching.

Downtime should be brief and mail sent to lists.eecs.berkeley.edu during this time will be queued and delivered when service is restored.

Resolved as of 2008-04-09 22:08:00

Server patching for PRINT, RIS, WINSWW, Hermes and macserver.eecs

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Microsoft will release their patches for the month on Tuesday, April 8th, 2008

PRINT, RIS and WINSWW will automatically patch and reboot Wednesday, April 9th, at 3:00 am.

HERMES and macserver.eecs will be down for patching and maintenance Wednesday, April 9th, from 6:00 a.m. – 7:00 a.m.

Resolved as of 2008-04-10 12:59:00

CalAgenda will be down from 7 to 9 p.m. on Monday April 7th

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The CalAgenda will be down this coming Monday night, April 7, 2008 from 7 to 9 p.m. This outage is necessary to fix the system’s slow response time.

The cause of the recent CalAgenda slowness has been found to be congested access to their disk storage. The CalAgenda Tech Support team hope to cure that this Monday by switching to new disk storage with uncongested access.

[Read more…] about CalAgenda will be down from 7 to 9 p.m. on Monday April 7th

Remote Installation Service (RIS) down

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There has been a malfunction in the software deployment structure. IDSG attempted to establish a deployment directory for ristoo.eecss, serving the Vista OS, then brought the server to production and changed the name to ris.eecs. However, the deployment directory never updated its name. Trying to repair this had the added effect of bringing down the remote installation service for XP, which had been working.

ris.eecs is down and under repair for now, IDSG expects to have it back in service by 04/09/08.

[Read more…] about Remote Installation Service (RIS) down