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Instructional & Research Information Systems

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IRIS Website

IRIS Website

LDAP issue affected IRIS website and other services

January 20, 2017 by Rob McNicholas

A network problem with one of our LDAP load balancers caused some intermittent problems with some Departmental services. This probably started overnight when a server was patched and restarted. This morning we had reports of intermittent problems with Repo, and the IRIS roster and network applications on iris.eecs. The problem has been identified and resolved for now. Around 12:10pm we had to restart the server that hosts the iris.eecs website and the Department jabber server, but all services are operational again at this time.

Resolved as of 2017-01-20 12:10:00

Filed Under: Resolved Incidents Services: IRIS Website, Jabber, LDAP, Repo Service

EECS Full Network and Service Outage, Thurs. 12/22/16 7:30AM

December 22, 2016 by Derek Calderon

We will have a full system shutdown on Thursday, December 22nd at 7:30 AM to perform necessary fire and emergency power testing in our server rooms. The entire EECS network and all hosted resources will be offline during this maintenance.

This will affect networking in the following locations:

Wired and wireless networks offline:
* Soda Hall
* Cory Hall
* Sutardja Dai Hall
* Jacobs Hall
* BWRC

Wireless networks offline, wired remains online:
* Blum Hall
* Calvin Lab

Hosted resources such as the EECS website, file servers, etc. will be offline and globally inaccessible.

The facilities maintenance window is scheduled from 7:30 AM to 1 PM, but we anticipate the network and critical services should be back by 11AM if all goes well.

The intent is to perform these tests annually going forward; however we will learn from this year’s procedure and aim to keep more critical services online in the future.

If you have any questions about this maintenance, please contact help@eecs.berkeley.edu.
[Read more…] about EECS Full Network and Service Outage, Thurs. 12/22/16 7:30AM

Filed Under: Resolved Incidents Services: Active Directory, DHCP, DNS, FTP Server, Home Directory Storage, IRIS Website, Mailing Lists, Project Storage, Repo Service, Unix Login Server, Wiki Hosting, winterm.eecs, Wired Networking, Wireless Networking

Fileserver maintenance, Nov 24 10am

November 24, 2016 by Pathma Venasithamby

On the morning of Thursday, November 24 (Thanksgiving Day), we will be performing some disruptive maintenance on the department fileserver:
* Recable to new network datacenter switches.
* Upgrade cluster switches firmware.
* Upgrade NetApp OS.

Department fileservice will be unavailable during the maintenance window, approximately 10am until 1pm. Many services that rely on access to department fileservice (home directories, webservice, repo service, etc), will either be offline or will fail to work during this window. All NFS and CIFS mounts will be affected.

We expect most, if not all, clients to recover automatically once the fileservers are back online. This news item will be updated to indicate when the maintenance is completed.

Systems still experiencing mount issues after the maintenance window, would need to remount or reboot.

[Read more…] about Fileserver maintenance, Nov 24 10am

Filed Under: Resolved Incidents Services: Home Directory Storage, IRIS Website, Project Storage, Repo Service, Unix Login Server

Brief outages to various IRIS services, Nov 23, 6pm-7pm

November 23, 2016 by Rob McNicholas

Routine RedHat Linux operating system patches have been released which require system reboots. Starting at 6pm Wednesday, Nov 23, IDSG will be patching and rebooting affected servers. The following services will experience brief outages of 10 minutes or less between 6pm and 7pm.

* Department mailing list services (lists.eecs.berkeley.edu)
* Department jabber/xmpp service (jabber.eecs.berkeley.edu)
* IRIS website (iris.eecs.berkeley.edu)

Resolved as of 2016-11-23 19:00:00

Filed Under: Resolved Incidents Services: IRIS Website, Jabber, Mailing Lists

IRIS Network and Roster applications down Sunday Nov 13 9am-10:30am

November 13, 2016 by Rob McNicholas

The IRIS Network and Roster applications will be unavailable Sunday November 3 between 9am and 10:30am for system maintenance. The Oracle database behind these applications is having quarterly patches applied.

Resolved as of 2016-11-13 10:10:00

Filed Under: Resolved Incidents Services: IRIS Website

Brief outages to various IRIS services, Nov 10, 6pm-7pm

November 10, 2016 by Rob McNicholas

Routine RedHat Linux operating system patches have been released which require system reboots. Starting at 6pm Thursday, Nov 10, IDSG will be patching and rebooting affected servers. The following services will experience brief outages of 10 minutes or less between 6pm and 7pm.

* Personal and Project web services (people.eecs, apps.eecs, and all IRIS-hosted project websites)
* Department mailing list services (lists.eecs.berkeley.edu)
* Department wiki service (wiki.eecs.berkeley.edu)
* Department ftp server (ftp.eecs / ftp.cs.berkeley.edu)
* Department jabber/xmpp service (jabber.eecs.berkeley.edu)
* IRIS website (iris.eecs.berkeley.edu)

Resolved as of 2016-11-10 18:35:00

Filed Under: Resolved Incidents Services: Department Webservice, FTP Server, IRIS Website, Jabber, Mailing Lists, Wiki Hosting

Brief outages to various IRIS services, Oct 12, 6pm-7pm

October 12, 2016 by Rob McNicholas

Routine RedHat Linux operating system patches have been released which require system restarts. Starting at 6pm Wednesday, Oct 12, IDSG will be patching and rebooting affected servers. The following services will experience brief outages of 10 minutes or less between 6pm and 7pm.

* Personal and Project web services (people.eecs, apps.eecs, and all IRIS-hosted project websites)
* Department mailing list services (lists.eecs.berkeley.edu)
* Department wiki service (wiki.eecs.berkeley.edu)
* Department ftp server (ftp.eecs / ftp.cs.berkeley.edu)
* Department jabber/xmpp service (jabber.eecs.berkeley.edu)
* IRIS website (iris.eecs.berkeley.edu)
[Read more…] about Brief outages to various IRIS services, Oct 12, 6pm-7pm

Filed Under: Resolved Incidents Services: IRIS Website, Jabber, Mailing Lists

Brief outages to various IRIS services, Sep 1, 6pm-7pm

September 1, 2016 by Rob McNicholas

Routine RedHat Linux operating system patches have been released which require system reboots. Starting at 6pm Thursday, September 1, IDSG will be patching and rebooting affected servers. The following services will experience brief outages of 10 minutes or less between 6pm and 7pm.

* Personal and Project web services (people.eecs, apps.eecs, and all IRIS-hosted project websites)
* Department mailing list services (lists.eecs.berkeley.edu)
* Department wiki service (wiki.eecs.berkeley.edu)
* Department ftp server (ftp.eecs / ftp.cs.berkeley.edu)
* Department jabber/xmpp service (jabber.eecs.berkeley.edu)
* IRIS website (iris.eecs.berkeley.edu)
[Read more…] about Brief outages to various IRIS services, Sep 1, 6pm-7pm

Filed Under: Resolved Incidents Services: FTP Server, IRIS Website, Jabber, Mailing Lists, Wiki Hosting

Brief outages to various IRIS services, June 28 6pm-7pm

June 28, 2016 by Rob McNicholas

A few IRIS servers must be restarted to install operating system patches. This includes the [IRIS website](https://iris.eecs.berkeley.edu/), [IRIS Mailing List server](https://lists.eecs.berkeley.edu), [Department website](http://www.eecs.berkeley.edu), and department jabber service.

Servers will be restarted starting at 6pm Tuesday June 28th. No service should be down for more than 10 minutes, and maintenance should be complete by 7pm.
[Read more…] about Brief outages to various IRIS services, June 28 6pm-7pm

Filed Under: Resolved Incidents Services: Department Webservice, FTP Server, IRIS Website, Jabber, Mailing Lists, Wiki Hosting

IRIS Website Maintenance, May 22 9-10:30am

May 22, 2016 by Rob McNicholas

The Oracle database used by the IRIS website will be undergoing maintenance Sunday May 22 between 9am and 10:30am. The IRIS Roster and Account applications will be unavailable during this time, as will the front page of [the IRIS website](https://iris.eecs.berkeley.edu/)

Resolved as of 2016-05-22 10:10:00

Filed Under: Resolved Incidents Services: IRIS Website

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