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IRIS Staff

Bounced Emails on IMAP Server

November 28, 2007 by IRIS Staff

Due to a temporary misconfiguration a few emails sent by the IMAP server (messages forwarded from IMAP or sent via the web interface) have bounced between 11:10 and 11:15 AM. We apologize for the inconvenience.

Resolved as of 2007-11-28 11:15:00

Filed Under: Resolved Incidents Services: IMAP Server

Email Delays

November 28, 2007 by IRIS Staff

We’re experiencing slow processing on our spam appliances and email delays as a result of that. We’re working with the vendor to fix this. We apologize for the inconvenience.
[Read more…] about Email Delays

Filed Under: Resolved Incidents Services: IMAP Server

Intermittent errors on 3rd floor (Soda Hall)

November 26, 2007 by IRIS Staff

IDSG is looking into the problem, but so far they have not found
anything out of the ordinary.
[Read more…] about Intermittent errors on 3rd floor (Soda Hall)

Filed Under: Resolved Incidents Services: Wired Networking, Wireless Networking

HERMES, MACSWW Outage

November 14, 2007 by IRIS Staff

Microsoft will release their patches for the month on Tuesday, Nov 13th.

HERMES and macserver.eecs, which hosts MACSWW, will be down for patching and maintenance Wednesday, Nov 14th, from 3:00p – 5:00p.

[Read more…] about HERMES, MACSWW Outage

Filed Under: Resolved Incidents Services: Mac Software Warehouse, winterm.eecs

PRINT, RIS, WINSWW Brief Outage

November 14, 2007 by IRIS Staff

Microsoft will release their patches for the month on Tuesday, Nov 13th.

PRINT, RIS and WINSWW will automatically patch and reboot Wednesday, Nov 14th, at 3:00 am.

This will result in brief service outages.

[Read more…] about PRINT, RIS, WINSWW Brief Outage

Filed Under: Resolved Incidents Services: Print Server, RIS, Windows Software Warehouse

imap server back to normal

November 5, 2007 by IRIS Staff

The imap server became unresponsive and had to be rebooted.

IDSG is sorry for any inconvenience this may have caused.

Everything should be back to normal now.

Filed Under: News

Print Queue Migration

November 5, 2007 by IRIS Staff

On **Monday November 5th**, all print queues will have been migrated to another server, the transition should be seamless.

Please report all print problems to IDSG as soon as possible. Functioning print queues are our priority.

Thank you for your patience.
[Read more…] about Print Queue Migration

Filed Under: Resolved Incidents Services: Print Server

Mac OS X 10.5 (Leopard) not supported in EECS

November 1, 2007 by IRIS Staff

The EECS department Helpdesk and IRIS do not yet support the recently released Mac OS X 10.5 (Leopard). We will probably be unable to do so until January 2008 at the earliest, and possibly longer.

Further, we strongly discourage all departmental users and sysadmins from upgrading any machines to Leopard for anything other than testing purposes. There are a couple of fairly serious flaws with how Leopard interacts with our environment. Most notably, Leopard doesn’t work with
coeus or project, our file servers. Our support engineer at Apple has been notified, and we’ll be working with him to solve the problem.

Also of note, there are a number of serious bugs in Leopard’s X11 server. It’s my understanding that Apple’s X11 developers are working very hard on fixing them. Until an update is released, anyone who uses X11 on Mac OS should hold off on an upgrade.

We realize holding off on an upgrade can be frustrating—several of us in IRIS use MacOS as our primary desktop. Once we have solutions to the highest priority problems with Leopard, help@eecs will be able to answer your questions.

For those of you who may have already upgraded and find yourselves in dire straits, the following may help. The below information is highly technical in nature, and this is all the help we can offer right now:

The file servers—if you’re comfortable using the command line, the smbclient utility does appear to still work with the NetApps, assuming you have a kerberos ticket. Of course, if you’re comfortable with the command line, it’s probably easier to just ssh/sftp to argus or your favorite shell account machine. Syntax for smbclient is…

smbclient //coeus.eecs.berkeley.edu/USERID -k

where USERID is your login, like ‘fraser’ or ‘adj’, and the ‘-k’ is to do kerberos authentication. Remember, smbclient does not mount the remote volume, it just gives you an ftp-like interface for transfering files to/from it.

X11—Among other problems, it does not work with Spaces. They’ve upgraded the codebase to X.org’s X11R7.2, but it looks like little-to-no QA was done. The following mailing list archive (look at the posts over the past couple of days) contains some information from one of Apple’s X11 developers, including totally unofficial patches:

[http://lists.apple.com/archives/X11-users/](http://lists.apple.com/archives/X11-users/)
[Read more…] about Mac OS X 10.5 (Leopard) not supported in EECS

Filed Under: News

Print Hardware Fix

October 31, 2007 by IRIS Staff

The windows print server is having hardware problems. One of the drives in the mirror had died and needs to be replaced, I will be doing that this morning. This should happen with out interrupting the service.

Resolved as of 2007-10-31 17:42:00

Filed Under: Resolved Incidents Services: Print Server

IRIS Website Offline for Maintenance, Oct 24

October 24, 2007 by IRIS Staff

The IRIS Website and Sympa mailing lists will be offline for maintenance on Wed, Oct 24 at 10:00p.m.

The machine hosting the website and the Sympa database needs to be rebooted to apply some operating system updates. Total downtime should be no longer than 30 minutes.
[Read more…] about IRIS Website Offline for Maintenance, Oct 24

Filed Under: Resolved Incidents Services: IRIS Website, Mailing Lists

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IRIS Service Status

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We have 2 Active Incidents, and 1 Scheduled Maintenance noted.

IST Service Status

Outages to campus services are listed at berkeley.statusdashboard.com.
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