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IRIS

Instructional & Research Information Systems

Resolved Incidents

BWRC wireless networking maintenance

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There will be maintenance affecting BWRC
wireless networking starting Thursday
June 25, 2009 at 9:30 am. During the
maintenance, BWRC wireless clients will
not be able to get a new dhcp lease on the
IRIS wireless network. Devices that obtained a
dhcp lease prior to the maintenance will not
be affected. AirBears will not be affected.

Maintenance is scheduled to be completed by
10:30am, but if work goes as planned
it could be completed by 9:40am.

The existing dhcp server at BWRC providing
IRIS wireless support has a corrupted operating
system and will be replaced by another device
during the maintenance.
[Read more…] about BWRC wireless networking maintenance

Exchange email delivery issue

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As announced previously to EECS/BWRC Exchange users, the BWRC IronPort anti-spam appliance was scheduled to be moved to the campus datacenter this morning, with downtime expected between 6 am and 7 am.

Kevin Zimmerman has run into some problems getting the IronPort properly installed in the new location, and is working with the vendor to seek immediate resolution. Failing a quick fix, the IronPort appliance will be returned to its previous location, to restore Exchange email delivery service.

The BWRC IronPort generally handles all incoming EECS Exchange email, filtering out lots of spam. For the interim, I have updated forwarding for FONTUS Exchange users, so that new email as of 8:16 should go directly to FONTUS. This will allow normal mail delivery for FONTUS users, but will likely result in a temporary increase in received spam.

No mail will be lost. Email sent during the downtime will be delayed. BWRC Exchange users will continue to have mail delayed until the IronPort is back in service.

Thank you for your patience.
[Read more…] about Exchange email delivery issue

IMAP Service Online

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The IMAP Server experienced an unplanned outage while switching from the old LDAP servers to the new LDAP servers.

This was supposed to be a transparent switchover, but we ran into some unforeseen problems that caused the IMAP server to defer mail delivery.

While trouble shooting and fixing that problem users were not able to read mail.

This problem has been resolved.

IDSG regrets any inconvenience this has caused.

Resolved as of 2009-06-17 23:30:00

Webmail Service Restored

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The WebmailServer experienced an unplanned outage while switching from the old LDAP servers to the new LDAP servers.

This was supposed to be a transparent switchover, but we ran into some unforeseen problems that caused the Webmail server to not accept logins.

This problem has been resolved.

IDSG regrets any inconvenience this has caused

Resolved as of 2009-06-18 01:15:00

AirBears Disruption

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The AirBears access manager serving Soda/Cory/BWRC/HMMB/Sibley malfunctioned; wireless clients were unable to get DHCP leases. The campus Wireless Network Engineer rebooted the controller at 10:40 and the service appears to be operating normally.

Resolved as of 2009-06-11 10:45:00

June 2009 Server Patching

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Microsoft will release their patches for the month on Tuesday, Tuesday, June 9th, 2009.

PRINT, RIS, WINTERM and WINSWW will automatically patch and reboot Wednesday, June 10th, at 3:00 am.

macserver.eecs will be down for patching and maintenance Wednesday, June 10th, from 6:00 a.m. – 7:00 a.m.
[Read more…] about June 2009 Server Patching