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IRIS Staff

July 17th SDH Power Shutdown 7am-10am (Will affect cluster.eecs and instfs.eecs)

July 17, 2013 by IRIS Staff

On Wednesday July 17th from 7am to 10am the Campus Fire Marshall and Physical Plant Campus Services (PPCS) will perform an emergency generator test simulating loss of normal power to the building. During this test all normal power to Sutardja Dai Hall will be off. The main impact on IRIS infrastructure services will be a shutdown of the cluster.eecs and instfs.eecs fileservers.
[Read more…] about July 17th SDH Power Shutdown 7am-10am (Will affect cluster.eecs and instfs.eecs)

Filed Under: Resolved Incidents Services: Project Storage

July 2013 Server Patching

July 9, 2013 by IRIS Staff

Microsoft will release their patches for the month on Tuesday, July 9th, 2013.

PRINT and WINTERM will automatically patch and reboot Wednesday, July 10th, at 3:00 am.

Resolved as of 2013-07-18 15:21:00

Filed Under: Resolved Incidents Services: Print Server, winterm.eecs

Upcoming Wifi Improvements

June 27, 2013 by IRIS Staff

Dear EECS Community,

Over the past few months IDSG has invested significant amounts of time reviewing and analyzing the feedback provided to us, via multiple channels, by the EECS community. Among these channels were the IRIS survey, network trouble tickets and help desk reports. The most commonly received piece of feedback regarded the general lack of reliability and performance in the wireless services currently offered by the college.

After carefully inspecting the situation and attempting to determine the root cause of this issue it has been found that the single most significant contributor to this problem is the proliferation of rogue wireless devices. These devices not only decrease the reliability of the EECS network as a whole, but also exacerbate a number of smaller issues inherent to the very nature of wireless communications.

In order to adequately confront this threat and provide our community with the expected level of wireless service, we will begin active mitigation of unapproved wireless devices found to be broadcasting in [IRIS airspace](https://iris.eecs.berkeley.edu/15-faq/21-network/20-wireless.html#coverage) beginning on Thursday, June 27th. These actions will only apply to devices that provide wireless service such as access points and wireless routers. All other devices (including phones, tablets, and PDAs) will be entirely unaffected by this change. This action will be performed automatically and without prejudice as per our wireless vendor’s best practices.

As always we are open to feedback from the community and welcome the reporting of any and all issues at help@eecs.berkeley.edu.

Thank you,
IDSG Networking Team
[Read more…] about Upcoming Wifi Improvements

Filed Under: Resolved Incidents Services: Wireless Networking

EECS bMail Training

June 18, 2013 by IRIS Staff

Training and Q&A in the bMail user interface, will be held from 1:30 to 3:00pm in 306 Soda, the HP Auditorium, on Aug 14th, 2013

The first 30-45 minutes of the session will be focused on an overview of bMail and connecting to Thunderbird. Then in the Q&A portion we will clarify any questions you have and listen to your concerns.

For you to have the smoothest migration experience possible we recommend attending one of these sessions.

Further training and videos are also available on the bConnected web site: http://bconnected.berkeley.edu

See https://iris.eecs.berkeley.edu/bmail for more useful links

Filed Under: News

June 2013 Server Patching

June 11, 2013 by IRIS Staff

Microsoft will release their patches for the month on Tuesday, June 11th, 2013.

PRINT and WINTERM will automatically patch and reboot Wednesday, June 12th, at 3:00 am.



WINTERM will be unavailable till 10:00am June 12th.

Resolved as of 2013-07-18 15:21:00

Filed Under: Resolved Incidents Services: Print Server, winterm.eecs

Network cable switchover and disk upgrades for IRIS file servers on June 4th at 3pm

June 4, 2013 by IRIS Staff

On 3:00pm, Tuesday, June 4th, 2013, the network cables for cluster.eecs and inst-fs.eecs will be replaced in an effort to create more easily managed infrastructure. In addition, disk upgrades will take place on all department filers to increase available space. Minimal interruption of service is anticipated. NFS and CIFS mounts should reconnect automatically, although some windows mounts may need to be re-mounted. Maintenance may extend as long as 5pm, though system interruption should be a very short part of this window.

Resolved as of 2013-06-04 17:34:00

Filed Under: Resolved Incidents Services: Home Directory Storage, Project Storage

Filers change to support Windows 8

May 30, 2013 by IRIS Staff

In order to move towards greater support for Windows 8 in the department, SMB2 signing has been enabled on the filers. No adverse impact should be experienced, but please contact the helpdesk if your Windows mounts or CIFS shares start to act strangely.

Filed Under: News

CalMail SMTP Server Not Working

May 14, 2013 by IRIS Staff

CalMail SMTP server appears to be malfunctioning. As a result, one cannot send email via any email client or web browser. We will let you know when this issue is resolved.
[Read more…] about CalMail SMTP Server Not Working

Filed Under: Resolved Incidents Services: SMTP Server

May 2013 Server Patching

May 14, 2013 by IRIS Staff

Microsoft will release their patches for the month on Tuesday, May 14th, 2013.

PRINT and WINTERM will automatically patch and reboot Wednesday, May 15th, 2013, at 3:00 am.

WINTERM will be unavailable till 10:00am May 15th, 2013.

Resolved as of 2013-05-17 11:43:00

Filed Under: Resolved Incidents Services: Print Server, winterm.eecs

Partial loss of network on 3rd floor of Cory hall connected to AC failure

April 13, 2013 by IRIS Staff

Part of the wired & wireless network on the 3rd floor of Cory hall is down because of a switch that failed from overheating due to an AC unit failure. Contacting the vendor for replacement parts.
[Read more…] about Partial loss of network on 3rd floor of Cory hall connected to AC failure

Filed Under: Resolved Incidents Services: Wired Networking, Wireless Networking

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