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Network Outage, 6th Floor SDH Nanolab

February 12, 2015 by Derek Calderon

Approximately 4AM this evening, we lost contact with the access switch in the Nanolab on the 6th floor of Sutardja Dai Hall. We presume the network to be down at this time, and network staff will begin diagnosis as soon as they arrive onsite. This should affect users in the 6th floor area of the Nanolab only, as the rest of SDH uses separate switches.

UPDATE

[2015-02-12 15:05:29 | Derek Calderon]

We have replaced the failed switch and service was restored to the Nanolab at 12:53PM. We continued to perform some minor maintenance of the switch which entailed a reboot at 1:45PM. As of 1:47PM, service was stable and should experience no further interruptions.

We apologize for the outage and any inconvenience which was caused as a result. If you are experiencing residual issues, please email help@eecs.berkeley.edu.

Resolved as of 2015-02-12 12:53:00

Filed Under: Resolved Incidents Services: Wired Networking, Wireless Networking

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