• Skip to main content
  • Skip to primary navigation
  • Skip to primary sidebar
  • UC Berkeley
  • Berkeley Engineering
  • EECS
Header Search Widget
IRIS

Instructional & Research Information Systems

  • About Us
  • Get Started
  • Get Help
  • FAQ
    • FAQ: Accounts
    • FAQ: EECS Slack
    • FAQ: File Storage
    • FAQ: Hardware
    • FAQ: MacOS
    • FAQ: Mail
    • FAQ: Mailing Lists
    • FAQ: Network
    • FAQ: Security
    • FAQ: Unix
    • FAQ: Web
    • FAQ: Windows
  • Services
    • Accounts
    • Backups
    • E-mail
    • EECS Login Servers
    • File Storage
    • Infrastructure
    • Mailing Lists
    • Network
    • Printing
    • Room Reservations
    • Security
    • Software
    • Unix
    • Web
  • Policies
  • Forms
    • System Registration/Update
    • Account Request Form
    • Network Problem Report
    • Project Storage Request
    • SSL Certificate Request
    • All Other Forms
  • Rates

File Server Slowness

September 9, 2008 by Lars Rohrbach

Access to EECS home directories on home.eecs was particularly slow for a while this morning. For users with mail or browser profiles in their home directories, this may have prevented their mail client or browser programs from functioning normally.

Access to project.eecs does not appear to have been affected.

Staff are investigating the cause. The likely culprit are slowdowns from a new backup combined with replication.

The symptoms disappeared at 9:30am on Tuesday, Sep 09. More should be known about the root cause by 9am Wednesday.

UPDATE

[2008-09-10 09:20:30 | Lars Rohrbach]

Access to files on home.eecs was reported to be slow again this morning, but not quite as slow as yesterday morning.

The issue is still under investigation.


UPDATE

[2008-09-12 09:22:57 | Vadim Kogan]

There was an unexpected performance degradation, caused by the interaction of nearstore replication and tape backup mechanism. A modified nearstore replication mechanism is in place now, and appears to successfully mitigate the performance issues.


UPDATE

[2008-09-22 10:23:43 | Lars Rohrbach]

Some particular slowness with our fileservers (both home.eecs and project.eecs) was noted on the morning of Thursday, September 18. Beginning Friday, and continuing throughout the weekend, the department file servers were particularly slow. As of about 2am this morning, things should be back to normal (for the time being).

Staff are continuing to investigate the periodic sluggishness. We are aware that such slow response time from the file servers is unacceptable for normal operation, and will ensure that a permanent solution is achieved.


UPDATE

[2008-10-21 13:14:55 | Vadim Kogan]

This incident has been resolved.

Suboptimal SCSI/SAN-related settings have been adjusted and thoroughly tested over the last several weeks. As of now this issue is considered resolved.

Resolved as of 2008-10-21 11:45:00

Filed Under: Resolved Incidents Services: Home Directory Storage

Primary Sidebar

IRIS Service Status

Green
We have 0 Active Incidents, and 0 Scheduled Maintenances noted.

IST Service Status

Outages to campus services are listed at berkeley.statusdashboard.com.
  • About
  • Contact
  • Privacy
  • Accessibility
  • Nondiscrimination

© 2022–2025 UC Regents  |  Log in