EECS-Secure Authentication Unavailable 10/11/17

The authentication service for EECS-Secure was unavailable from 00:17 to 13:35 today. This was caused by a bad update that was automatically pushed to our servers by the vendor. We did not notice the issue or receive any trouble reports, so it went undetected until an alert was received from the vendor at 13:25.

The alert included a fix which we applied and service was restored by 13:35. During the outage, machines were unable to connect to EECS-Secure.

Information from the vendor about the bad update was posted at the following URL: http://community.arubanetworks.com/t5/Security/ClearPass-Policy-Server-is-down-after-the-recent-AV-AS-update/td-p/309698

Please contact help@eecs.berkeley.edu if you are still experiencing network problems.

Resolved as of 2017-10-11 13:35:00