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Brief outages to various IRIS services, Sep 7, 6pm

September 7, 2017 by Rob McNicholas

Routine Red Hat Linux operating system patches have been released which require system reboots. Starting at 6pm Thursday, Sep 7, IDSG will be patching and rebooting affected servers. The following services will experience brief outages of 15 minutes or less between 6pm and 7pm.

* Personal and Project web services (people.eecs, apps.eecs, and all IRIS-hosted project websites)
* Department mailing list services (lists.eecs.berkeley.edu)
* Department ftp server (ftp.eecs / ftp.cs.berkeley.edu)
* Department jabber/xmpp service (jabber.eecs.berkeley.edu)
* IRIS website (iris.eecs.berkeley.edu)

UPDATE

[2017-09-07 21:22:52 | Rob McNicholas]

After the update, one server would not reboot. It has been revived as of 8:35pm but because of this problem our FTP server (ftp.eecs.berkeley.edu and ftp.cs.berkeley.edu) was down from 6pm-8:35pm.

All other services were back up by 6:10pm.

We used this scheduled outage as an opportunity to test a new backup web server, which seemed to work as expected. All personal and project web pages were served by the new backup server while the primary web server was being restarted, and we did not have any loss of web service.

Resolved as of 2017-09-07 20:37:00

Filed Under: Resolved Incidents Services: FTP Server, IRIS Website, Jabber, Mailing Lists, Personal Web Pages

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Outages to campus services are listed at berkeley.statusdashboard.com.
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