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Instructional & Research Information Systems

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IRIS Website

IRIS Website

IRIS website offline unexpectedly

July 17, 2009 by Rob McNicholas

The IRIS website went offline unexpectedly around 11:06pm Friday, July 17th. I was trying to debug a problem with the firewall when all access to the internet was interrupted.

Service was restored around midnight.

My apologies for the outage.

Resolved as of 2009-07-18 00:00:00

Filed Under: Resolved Incidents Services: IRIS Website

Major Upgrades on June 6, 2009

June 6, 2009 by IRIS Staff

On Saturday, June 6th, we will be doing major upgrades to some of our
backend systems. This work will start at 10 am. We expect that some of
services will start coming back up in about 3 hours, but due to the
complexity and extensiveness of the upgrades, the downtime may extend well
beyond the 3 hour mark. These upgrades are imperative for the continuing
reliability of the infrastructure services. We apologize for the
inconvenience.

The following services will be affected:

* Home directories
* Project space
* UNIX SWW
* Departmental/IDSG web servers
* IMAP (due to the additional work, IMAP will be down for an additional 2 hours)
* argus/login (UNIX login servers)
* Department websites www.eecs / www.cs and all hosted project sites
* Department mailing lists hosted on lists.eecs
* buffy and all ACG applications
* wikis hosted on wiki.eecs
* Department’s jabber server, jabber.eecs
[Read more…] about Major Upgrades on June 6, 2009

Filed Under: Resolved Incidents Services: Department Webservice, FTP Server, Home Directory Storage, IMAP Server, IRIS Website, Jabber, Mailing Lists, Project Storage, Unix Login Server, Unix Software Warehouse, Wiki Hosting

IRIS Website maintenance, 5pm tonight

April 16, 2009 by Rob McNicholas

A new version of the IRIS Roster and Network applications will be deployed tonight at 5pm. These applications will be unstable between 5:00 and 5:15pm while the code is upgraded and the server restarted.

This new version fixes the problems that were introduced on March 30 when we migrated our database to a new server. Some change we made at that time caused the version of PHP we were running to start crashing sporadically. We have spent the last two weeks updating our code to work with the latest version of PHP, and it is now stable again.

I apologize for the recent problems, and thank everyone for their patience during this troublesome upgrade.

Resolved as of 2009-04-16 17:04:00

Filed Under: Resolved Incidents Services: IRIS Website

IRIS Website Maintenance, 5-8pm, March 30

March 30, 2009 by Rob McNicholas

The IRIS website will be unavailable Monday, March 30th from 5pm to 8pm while undergoing maintenance.

The databases used by many of the applications found on the IRIS website are being migrated to a new server, now hosted by IST. This downtime is needed to copy the data over and update our applications to use the new server.
[Read more…] about IRIS Website Maintenance, 5-8pm, March 30

Filed Under: Resolved Incidents Services: IRIS Website

Brief Downtime for Multiple IRIS Services

February 25, 2009 by IRIS Staff

The EECS Department website, FTP server, Windows Terminal Server (winterm), the IRIS website, Jabber, and Sympa (mailing list) services will all experience brief periods of unavailability beginning at 7:00am on Wednesday, February 25, 2009, possibly lasting until 8:00am.

The servers hosting these services will be changing IP addresses during this time as their current subnet (128.32.139.0/24) is being repurposed. DNS will be updated at 7:00am as well, so you shouldn’t need to make any changes to client applications unless you’ve been accessing any of these services directly by their IP rather than by their DNS name.
[Read more…] about Brief Downtime for Multiple IRIS Services

Filed Under: Resolved Incidents Services: Department Webservice, FTP Server, IRIS Website, Jabber, Mailing Lists, winterm.eecs

IRIS Website will be Offline for Maintenance

November 25, 2008 by IRIS Staff

The IRIS website will be offline for maintenance beginning at 10:00 p.m. on Tuesday, November 25 in order to deploy updates to the news publishing system.
[Read more…] about IRIS Website will be Offline for Maintenance

Filed Under: Resolved Incidents Services: IRIS Website

Coeus/Project Downtime

August 20, 2008 by IRIS Staff

Attention System Administrators,

On Wednesday, August 20th from 6am-8am, IDSG will be migrating production file service of home directories and project space to the new NetApp filers. There will be downtime during this migration that will impact the majority of users in the department. Please evaluate the impact for your users and notify them of those details. A much shorter public announcement will be going out soon to the entire EECS community indicating that local System Administrators will be letting them know of any specific information as to how it will impact their work.

The following services will be affected:

– coeus
– project
– sww (not winsww)
– argus
– www.eecs and www.cs web servers
– the IRIS website

The following changes apply:

1. COEUS

– coeus.EECS.Berkeley.EDU will be replaced by home.EECS.Berkeley.EDU.

– NFS access will change from coeus:/vol/vol0/eecs/username to home:/eecs/username

– The amd and automaps will be appropriately changed.

– CIFS access will change from \\\\\\COEUS\HOME\username to
\\\\\\HOME\username

– The old hostname coeus will be a CNAME to home.EECS.Berkeley.EDU until September 20th.

2. PROJECT

– NFS access will change from project:/vol/vol[02]/projspace to project:/proj/projspace

**NOTE**: A few mount points will change in a different way. See the end of this announcement for details.

**NOTE2**: If your project spaces are merged, the details will be worked out with you directly outside of this announcement.

– The amd and automaps will be appropriately changed.

– CIFS share names will not be affected.

This announcement may be followed by additional updates if additional technical details need to be publicized. Certain requests may be delayed beyond the normal response time (e.g. amd/automap change requests, new user creation, project space creation, etc.) during the 2 weeks prior to the migration.

The downtimes for different services will be different. There will be one or more additional announcements as services get restored to allow early access to the appropriate systems. E.g. the actual downtime for coeus/home is expected to be only a few minutes.

This list will receive notice when access is restored.

Sysadmins should be ready to reboot systems that need to remount filesystems between 7:30 and 8 AM. CIFS access should resume during that time as well. The CIFS share names will not change and therefore should not require a reboot for those systems.

Be advised that there are a number of follow-up tasks after the outage, which could result in slow response from these systems.

If you experience problems during or after the outage, or have
additional questions – please contact Helpdesk at help@eecs or 2-7777 or 395 Cory.

Project Space Changes Exempt from the Default Rule
OLD NEW
project:/vol/vol2/231images project:/proj/deptweb/231images
project:/vol/vol0/bokor project:/proj/bokor/bokor
project:/vol/vol0/bokorgroup project:/proj/bokor/bokorgroup
project:/vol/vol2/brass project:/proj/brass-a
project:/vol/vol2/jordan project:/proj/jordan-a
project:/vol/vol2/landay project:/proj/landay-a
project:/vol/vol0/sequin-a project:/proj/sequin/sequin
project:/vol/vol2/sequin-a project:/proj/sequin/sequin-a
project:/vol/vol2/sequin project:/proj/sequin/sequin-b
project:/vol/vol2/smith project:/proj/smith-b
project:/vol/vol0/yelick project:/proj/yelick-old

[Read more…] about Coeus/Project Downtime

Filed Under: Resolved Incidents Services: Department Webservice, Home Directory Storage, IRIS Website, Project Storage, Unix Login Server, Unix Software Warehouse, Wiki Hosting

IRIS Website and Sympa Mailing Lists Downtime

August 13, 2008 by IRIS Staff

Both the IRIS website and Sympa mailing lists will be offline for about 30 minutes for some routine server maintenance on Wednesday, August 13, 2008 beginning at 10:00 p.m.

I’ll be applying some operating system patches that require rebooting the servers.
[Read more…] about IRIS Website and Sympa Mailing Lists Downtime

Filed Under: Resolved Incidents Services: IRIS Website, Mailing Lists

IRIS Website and Dept. Mailing Lists outage

June 25, 2008 by Rob McNicholas

The IRIS website (iris.eecs) and the Department’s Mailing List server (lists.eecs) were unavailable from around 6pm until around 6:30pm. Routine maintenance on the server went unexpectedly awry causing the firewall on the machine to stop accepting all connections.

I apologize for any inconvenience.

Resolved as of 2008-06-25 18:28:00

Filed Under: Resolved Incidents Services: IRIS Website, Mailing Lists

IRIS Website and Mailing Lists Unavailable at 11:00 p.m. on May 28, 2008

May 28, 2008 by IRIS Staff

In order to apply some operating system patches, the IRIS website and Sympa mailing lists will be unavailable briefly beginning at 11:00 p.m. on Wednesday May 28, 2008.

Total downtime should be less than 10 minutes.

Resolved as of 2008-05-28 23:15:00

Filed Under: Resolved Incidents Services: IRIS Website, Mailing Lists

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