IRIS Staff

In the midst of all the migration this website has undergone in the past few months, a few years worth of old news fell through the cracks and off the face of the web.

I’m pleased to tell you the situation has been remedied and the old news given a new home in the [archives][1]. So if you’re feeling nostalgic and want to read about what was happening in the department three, four, or even *five* years ago; [be our guest][1].

[1]: /news/archives

Networks will be doing some testing on Friday morning, August 10, from 8:00am to 8:30am. This may cause some very short outages, but probably no longer than a few minutes at most. Thank you for your patience.

As you may (or may not) have noticed, a small change to this website’s main navigation menu was made today.

We renamed the “Helpdesk” navigation link to “Get Help” in an effort to make it very simple and obvious where you should go if you need help.

The [helpdesk page][1] is still around, providing a nice description of the Helpdesk’s function in the department—but if you need help, the first place to go is now [https://iris.eecs.berkeley.edu/help][2].

[1]: https://iris.eecs.berkeley.edu/05-helpdesk
[2]: https://iris.eecs.berkeley.edu/help

Tonight’s update to the news publishing application introduced a new feature to the IRIS website: *Incident Reporting*.

News posts regarding incidents affecting the services IRIS offers will now include both a color and an icon to distinguish their severity. Important incidents will be yellow while critical ones get red.

A green tick mark indicates an incident has been resolved, so you’ll be able to tell, at-a-glance, when maintenance has been completed or a problem solved.

We hope this feature will help you stay informed about the services you depend on.

As always, if you have any feedback regarding this feature or any other component of this website, please send it to img[at]eecs.berkeley.edu.

A network switch on the 4th floor of Cory Hall had a rare occurrence of an I/O board failing today taking out 32 users. We have had only 3 or 4 board failures over the last 3 years, and there are about 150 to 200 boards in active service. The board was rapidly replaced by network personnel and the 32 users put back on line.

There will be a network maintenance at Soda 3rd floor (soda3b) on Wed July 25. The purpose of this maintenance is to replace the new network hardware. There will be brief network outages from 7:00AM to 8:30AM. This will affect users who use wired connection on the east side of 3rd floor.

We regret any inconvenience this may cause. Please make your plans accordingly.