Assisted in the various Cory Hall surge activities, including
Wireless foundation, ERL, division offices, etc. Instructional
labs were also impacted and relocated/consolidated as a result.
IT services were impacted during the power outages (unscheduled
02/25/2004 and 03/12/2004 and scheduled Cory electrical work
05/28-30/04), but no major service outages were reported.
Effective and efficient admin support were put in place
which improved processes such as billing, financial reporting,
accounting, purchasing, database record keeping, recharge follow-ups,
and liaison with other GAs.
Many back-end batch processes were put in place to facilitate
submission of monthly recharge billings to campus BFS system.
IRIS web "news" section was improved as a conduit to inform users
of the latest announcement and as an archive for past announcements.
EECS successfully submitted and obtained funding from Microsoft
to sponsor a department wide Risk Assessment. This was completed
by Jan. 2004 by PWC.
We have received feedbacks from EECS users that while our
interactions and visibility are improving as a whole, we still need to
seek better ways to enhance our external PR and communication more
effectively with our user community!
Infrastructure (enterprise
services and networking)
EECS has new wireless infrastructure (hardware upgrade was
completed by 09/2003) which allowed the following new services:
guest wireless;
airbears in Soda 2, 3, 4 floors, and Cory 1, 2, 3 floors, and
Euclid;
mac compatibility issues were addressed during the upgrade;
11a beta testing;
extended wireless service to BID centers in HMMB;
Ad-hoc wireless services elsewhere on campus (Sibley).
Deployed first phase enterprise wide spam tagging and
auto-filtering (IMAP users only).
EECS email gateways were upgraded to handle more traffic and
provide better virus filtering.
Integrated BWRC network into EECS infrastructure (both wired and
wireless).
Improved and strengthened IT policies, as well spent effort in
bring up community awareness on IT security, especially after the
incidents with Microsoft based security attacks. This was
demonstrated to be effective as our first RPC attack occurred 5 days
after the announcement and resulted in 550 systems being compromised,
and later the slammer attacked, which was launched 1.5 days after the
announcement, but EECS only saw 1 compromise.
Launched a non-instructional department wide Windows terminal
server (hermes.eecs).
Converted central backup service from traditional tapes to
near-on-line storage. Up to 3 months worth of backups are now
stored on EIDE drives near-on-line, which allows faster recovery and
reduction in costs. Tapes are still being used to archive data to
be sent off site for storage.
EECS Windows active directory was upgrade to Windows 2003
architecture. New password complexity was implemented.
EECS IMAP service suffered an unplanned outage in May, for about
6 hours.
A new network database was introduced. This database, with
a smart Web based front-end, was used to track and inform users and
system administrators of the ports and systems registered in
EECS. Up-to-date status can be obtained thru the use of this
system.
Datawarehouse project has resulted in information being shared
with other support groups, such as CUSG and ESG, as well as other
research groups.
Deployment of a mandatory technical point-of-contacts list in
EECS. This list is updated dynamically and will be used to
disseminate pertinent IT related information.
Lost one FTE funding from department as a result of temporary
cost-cutting.
EECS Helpdesk
Mac user mailing list
Continue to serve as the liaison between core IT service groups
and user community.
Helpdesk usage statistics should be tracked, a trouble
tracking/ticket system is needed.
Managed the additional load even with the consolidation of
Cory/Soda Halls helpdesk sites.
Served as a key unit during the Windows security incidents in
FY03-04 (adequate conduit for distribution of patches, os, damage
control).
Distribution of licensed software.
Created and coordinated a user-initiated Apple/Mac user mailing
list.
User Support and System Contracts
Successfully tied the job request system with backend contract
and recharge databases.
Systems on contract increased from 320 to 450 by end of FY03-04.
Exceed required financial goal set by EECS/CoE (pay back
accumulated debt by over $100K).
Transitioned Redhat Linux users to Fedora to meet licensing and
service requirements.
Assisted and coordinated the consolidation of research group
servers in 165 Cory, including upgrading servers
Converted all UNIX clients all into NIS mammoth domain.
Distributed Instructional Services
Managed to shuffle and consolidate labs, both in Cory and Soda
Halls (joint effort with ESG)
Coordinated the development of the new Calinx2 boards for CS150
course.
Established named accounts on Windows
for all Instructional undergrad students.
Instituted a printing fee (students get a quota and pay for
additional usage).
Established "webAcct" site to manage student accounts
more effectively.
Deployed e-Academy service
for students to download available Windows software.
Engineering Instructional and AV
Services
Development of the new Calinx2 boards
for CS150.
Assisted in the establishment of Cory Wireless lab (111-117
Cory).
Completed the EECS100 experiment boards.
Rolled out new EECS105 lab chips.
Upgraded AV infrastructure in Soda 306, Woz, and Cory Hughes
rooms.
Deployed a terminal service for Instructional lab students.
Upgraded webcasting server.
Strengthened partnership with industrial partners such as
National Instruments, Intel, Vodafone, etc.
Learned how to say ‘No’
and prioritize.
Effective use of students for more development work, especially
in the labs.
ESG AV recharge services met its financial goal.
ESG AV recharge deployed an on-line job request form and a
full-service recharge database which allowed for more streamlined
tracking and billing.