Instructional and Research Information Systems 
Annual Report
2000-2001
Huapei Chen
CRM, EECS Dept.
October 15, 2001 

•	IDSG
•	Networking

i.	Deployed production EECS 802.11b network, with full encryption.  This is the first one deployed in UCB.  As of end of this fiscal year, we have approximately 400 wireless cards in use, with a /23 subnet mask network.
ii.	Continued to work with Nortel to maintain existing networking equipment.
iii.	Started the process of upgrading all shared subnets to switched.  This upgrade is estimated to be completed by end of 2001 calendar year.

•	Infrastructure

i.	Deployed production Windows 2000 domain, integrated all existing NT4 domains.  Migrated all users and systems into different “OU”s within the domain and delegated authorities to various groups.  Established central print server, AD, software policies corresponding to different “OU”s, and set up appropriate security policies.  This is the first dept-wide in the country.
ii.	Instituted EECS Helpdesk, providing non-recharged, general computing and networking helpdesk support for all EECS users.
iii.	Increased backend data storage to >3TB.
iv.	Offsite archival started.
v.	Deployed new data warehouse that replaced old HR database, and has ties into various back-end infrastructure database services, such as ldap, user account, radius, hosts, wireless, etc.
vi.	Deployed EECS dept-wide email virus checking service.
vii.	Deployed EECS side secure web-based services, such as external email relay, restricted web pages, proxy services, etc.

•	Budgetary

i.	IDSG’s billing profile has increased, income and expenditures are on target.
ii.	Still trying to resolve the issue with the admin. Assistant on disability for over a year.

•	CUSG
•	Contracted Support

i.	Obtained external contract support for blanket PC desktop contract support.  The support fee per system was low and yet broad enough to include basic software and hardware maintenances.  This provided some much needed relief to our staffing shortage.  This contract was approved by the campus, and set up as a 3-year fixed pricing.
ii.	Worked with IDSG to set up fully automated network based W2K installation, greatly reduced the need for fte resources.
iii.	UNIX contract systems have all been upgraded to latest OS and security patches.
iv.	All PC contracted systems have been upgraded to W2K and added into the EECS domain.
v.	Job request system continues to improve, providing better database support, streamlined billing, and more proactive and responsive service.
vi.	CUSG billing process has been improved greatly.  It now has proper creditability, is billed on time and accurate.
vii.	CUSG’s reputation is on the rise among our customers.

•	Budget

i.	With considerable cost-cutting and refocusing of services, CUSG’s 2000-2001 budget has improved.  By end of the fiscal year, it showed a net profit of $30K, up from a deficit of $250K the year before.
ii.	CUSG’s staffing has increased, and internal expertise has improved considerably.

•	Staffing

i.	J. Jed left.  B. Coelho has been hired as a PAII.
ii.	Caitlin started as ½ time administrative assistant for the group, she has been instrumental in getting CUSG’s billing in place.
iii.	Hired 3 students for EECS (cory) helpdesk support.  Hired a full-time contractor as ½ time helpdesk manager and ½ time with CUSG’s system administration support.  This contractor was later converted to full time staff.
iv.	CUSG’s job request process continues to improve and evolve as the main tool for job tracking, escalations, trend analysis, as well as providing real-time reports over the web, and as back-end billing reports.

•	IESG

i.	Deployed Instructional wireless courses.
ii.	Shift all instructional back-end services to ISG, refocused ESG into electronics lab support.
iii.	Worked extensively with ESG, both administratively and budgetary.
iv.	Reclassified Chen.  Increased salary for ISG members.
v.	Redefined EECS AV support, and set up EECS AV requirement and support guidelines for ESG..

•	General

i.	Started the IRIS web service.
ii.	Departmental purchases (IBM, Dell, Matlab, Mathematica, Microsoft, etc.)
iii.	Hired Caitlin as administrative support supervisor, greatly improved support for all groups.
iv.	Provided management training for managers.