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IRIS

Instructional & Research Information Systems

Jabber server maintenance, Wednesday, Apr 16, 10pm

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The EECS Department’s [jabber server](https://iris.eecs.berkeley.edu/15-faq/35-unsupported/04-jabber.html) is being upgraded to the latest version [(OpenFire 3.5.0)](http://www.igniterealtime.org/projects/openfire/index.jsp). After the upgrade, the server will be restarted at 10pm on Wednesday, April 16. At that time, any open IM sessions or chat rooms will be temporarily disconnected. Total downtime should be less than 5 minutes.

Also, it has been reported and confirmed that Google Talk users cannot be seen by or send messages to users of the EECS Department’s Jabber server. This problem appears to have started recently. It is hoped that the server restart will be enough to fix this issue, but if the problem persists after the upgrade we will investigate further. Check [the IRIS website](https://iris.eecs.berkeley.edu) for updates.

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IRIS Website and Mailing Lists Offline for Patching, April 9

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Beginning at 10:00p.m. on Wednesday, April 9 the IRIS website and all mailing lists hosted on lists.eecs.berkeley.edu will be offline for a few minutes for operating system patching.

Downtime should be brief and mail sent to lists.eecs.berkeley.edu during this time will be queued and delivered when service is restored.

Resolved as of 2008-04-09 22:08:00

Server patching for PRINT, RIS, WINSWW, Hermes and macserver.eecs

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Microsoft will release their patches for the month on Tuesday, April 8th, 2008

PRINT, RIS and WINSWW will automatically patch and reboot Wednesday, April 9th, at 3:00 am.

HERMES and macserver.eecs will be down for patching and maintenance Wednesday, April 9th, from 6:00 a.m. – 7:00 a.m.

Resolved as of 2008-04-10 12:59:00

CalAgenda will be down from 7 to 9 p.m. on Monday April 7th

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The CalAgenda will be down this coming Monday night, April 7, 2008 from 7 to 9 p.m. This outage is necessary to fix the system’s slow response time.

The cause of the recent CalAgenda slowness has been found to be congested access to their disk storage. The CalAgenda Tech Support team hope to cure that this Monday by switching to new disk storage with uncongested access.

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Remote Installation Service (RIS) down

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There has been a malfunction in the software deployment structure. IDSG attempted to establish a deployment directory for ristoo.eecss, serving the Vista OS, then brought the server to production and changed the name to ris.eecs. However, the deployment directory never updated its name. Trying to repair this had the added effect of bringing down the remote installation service for XP, which had been working.

ris.eecs is down and under repair for now, IDSG expects to have it back in service by 04/09/08.

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EECS Survey Results

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The results of the EECS IT Survey are in and now available to the EECS community.

There were 422 responses to the 1386 sent out, or ~30% response. This is about the same percentage as last year.

These results have been very helpful in identifying areas in need of improvement as well as services that are working well. We’ve included some slides that compare the satisfaction ratings to the previous year’s survey. Please feel free to email any of your own analysis of the results to iris-survey@eecs.berkeley.edu.

Thank you for your contribution,

Eric Fraser
EECS Director of IT

Attachment:  EECS_IT_2007_Survey_Results.ppt

New Website Features: Services Status, Incident Tracker, and Streamlined News

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The most recent update to the IRIS website not only tightened up how we present news, but brought with it two new features: a **Services Status** indicator and the **Incident Tracker**.

The **Services Status** indicator is displayed at the top of the left sidebar and gives a quick overview of the general state of IRIS services at any given moment. It is color-coded by severity so you can tell immediately if any critical or routine incidents have been reported. You’ll know everything is right with the world when a green check-mark is displayed.

Clicking on the Services Status indicator takes you to the [**Incident Tracker**](/incidents). On this page, you’ll be able to see all the service incidents that haven’t yet been resolved. This is the first place to check if you’re experiencing some sort of systemic problem or want to know if any services are scheduled for maintenance.

As for the improvements to news: when you’re viewing a list of posts you’ll no longer see updates mixed in with them and incidents that have been resolved are now clearly indicated as being so.

We hope you find these new features useful and we welcome any feedback you might have.