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IRIS

Instructional & Research Information Systems

Resolved Incidents

Login to edit Whitelists/Blacklists on SPAM appliances (bc1/2) broken

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The login to the Spam appliances is currently broken. This is apparently due to a software upgrade. This problem has been reported to the vendor.

Users will be unable to add, remove or change their e-mail Whitelists/Blacklists.

This does not affect operation of any current e-mail Whitelists/Blacklists.
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IRIS Website Offline Tonight for Server Migration

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The IRIS website will be offline for about 30 minutes this evening (Wed Feb 06) in order to redeploy parts of the site using the [Mongrel](http://mongrel.rubyforge.org) HTTP server.

Currently, the portions of the site written in Ruby are being served using fcgid, which isn’t the most stable option. The switch to Mongrel will bring more stability to the site and be faster to boot!
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Matlab License Renewed (until 2/2/09)

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Due to a misunderstanding, IST thought that there was a 30 days grace period built into the license file, and so they thought the license file wouldn’t expire until 03/01/08. But as it turned out, that wasn’t true.

As a result, the matlab license server was down on 02/02/08 and 02/03/08.

The matlab license file has been renewed to 02/01/09.

We apologize for any inconvenience for the matlab downtime.

Resolved as of 2008-02-04 12:16:00

Mail delays due to last night’s power outage.

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As a result of last night’s power outage, there were some mail delays (and some senders may have received 4-hour notices). Obviously mail has been queued up on the external (and some internal) systems, which caused a spike after the services have been restored. As of now there are still some delays, but things are getting better.

One of the spam appliances had an internal failure last night, which caused it to not be able to properly scan email and deliver it. As a result, there were about 54K messages queued up. It is currently going through the queue and delivering those messages.
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EECS Network Outage

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From some time late last night until about 11:30 this morning, much of the EECS network was down due to a major power failure in the Soda Hall Network Center.

Two circuit breakers feeding both the power distribution system and the A/C tripped causing the outage. IDSG staff responded to the outage as did a UCB electrician who were able to restore power The electrician is investigating the cause but we don’t yet know what the cause was.

Thanks to many EECS staff who helped during this outage to get things going again.

Fred Archibald

Resolved as of 2008-01-27 11:00:00

Network/NIS Problems (resolved)

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This afternoon, during a network maintenance operation, there was an issue with a pair of redundant fibers that lost link and then after the fiber links were restored, a configuration issue caused some delays in DNS and NIS. Service has been restored.

Resolved as of 2008-01-16 15:30:00

IRIS Website and Mailing Lists Offline Jan 15 Due to Server Maintenance

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The IRIS website and all Sympa mailing lists will be offline briefly beginning at 10:30p.m. on Tuesday, January 15 due to server maintenance.

The IRIS webserver and Sympa database server will be patched and rebooted into a new kernel. Total downtime for both services should be less than 30 minutes.

Any mail sent to a Sympa mailing list during the outage will be accepted as normal, but wont be delivered until the database is back online.
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Monthly Server Patching on January 9th

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Microsoft will release their patches for the month on Tuesday, Jan 8th, 2008.

PRINT, RIS and WINSWW will automatically patch and reboot Wednesday, Jan 9th, at 3:00 am.

HERMES and macserver.eecs will be down for patching and maintenance Wednesday, Jan 9th, from 3:00p¿¿¿5:00p.
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